Why and How Think-Alouds with Older Adults Fail: Recommendations from a Study and Expert Interviews

Rachel Franz, Barbara Neves, Carrie Demmans Epp, Ron Baecker, J. O. Wobbrock

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

Abstract

We compared three common usability testing methods—Concurrent Think-Aloud, Retrospective Think-Aloud and Co-discovery—with frail older adults. We found that Co-discovery is the most effective method for this group. Additionally, we interviewed Human-Computer Interaction experts who work with older adults. These experts discussed, for instance, the importance of leveraging usability tests to enhance participant motivation to engage with technology. We consolidated our findings from the usability studies with older adults and from interviews with experts to create a set of recommendations for performing usability tests with frail older adults. One of the core recommendations is to enhance participants’ sense of autonomy and self-confidence during usability tests.
Original languageEnglish
Title of host publicationPerspectives on Human-Computer Interaction Research with Older People
EditorsSergio Sayago
Place of PublicationCham Switzerland
PublisherSpringer
Chapter14
Pages217-235
Number of pages18
Edition1
ISBN (Electronic)9783030060763
ISBN (Print)9783030060756
Publication statusPublished - 21 Feb 2019
Externally publishedYes

Publication series

NameHuman-Computer Interaction Series
PublisherSpringer
ISSN (Print)1571-5035
ISSN (Electronic)2524-4477

Cite this

Franz, R., Neves, B., Demmans Epp, C., Baecker, R., & Wobbrock, J. O. (2019). Why and How Think-Alouds with Older Adults Fail: Recommendations from a Study and Expert Interviews. In S. Sayago (Ed.), Perspectives on Human-Computer Interaction Research with Older People (1 ed., pp. 217-235). (Human-Computer Interaction Series). Cham Switzerland : Springer.
Franz, Rachel ; Neves, Barbara ; Demmans Epp, Carrie ; Baecker, Ron ; Wobbrock, J. O. / Why and How Think-Alouds with Older Adults Fail: Recommendations from a Study and Expert Interviews. Perspectives on Human-Computer Interaction Research with Older People. editor / Sergio Sayago. 1. ed. Cham Switzerland : Springer, 2019. pp. 217-235 (Human-Computer Interaction Series).
@inbook{70cfd742f0514de28e7124a74cf46567,
title = "Why and How Think-Alouds with Older Adults Fail: Recommendations from a Study and Expert Interviews",
abstract = "We compared three common usability testing methods—Concurrent Think-Aloud, Retrospective Think-Aloud and Co-discovery—with frail older adults. We found that Co-discovery is the most effective method for this group. Additionally, we interviewed Human-Computer Interaction experts who work with older adults. These experts discussed, for instance, the importance of leveraging usability tests to enhance participant motivation to engage with technology. We consolidated our findings from the usability studies with older adults and from interviews with experts to create a set of recommendations for performing usability tests with frail older adults. One of the core recommendations is to enhance participants’ sense of autonomy and self-confidence during usability tests.",
author = "Rachel Franz and Barbara Neves and {Demmans Epp}, Carrie and Ron Baecker and Wobbrock, {J. O.}",
year = "2019",
month = "2",
day = "21",
language = "English",
isbn = "9783030060756",
series = "Human-Computer Interaction Series",
publisher = "Springer",
pages = "217--235",
editor = "Sergio Sayago",
booktitle = "Perspectives on Human-Computer Interaction Research with Older People",
edition = "1",

}

Franz, R, Neves, B, Demmans Epp, C, Baecker, R & Wobbrock, JO 2019, Why and How Think-Alouds with Older Adults Fail: Recommendations from a Study and Expert Interviews. in S Sayago (ed.), Perspectives on Human-Computer Interaction Research with Older People. 1 edn, Human-Computer Interaction Series, Springer, Cham Switzerland , pp. 217-235.

Why and How Think-Alouds with Older Adults Fail: Recommendations from a Study and Expert Interviews. / Franz, Rachel; Neves, Barbara; Demmans Epp, Carrie ; Baecker, Ron; Wobbrock, J. O.

Perspectives on Human-Computer Interaction Research with Older People. ed. / Sergio Sayago. 1. ed. Cham Switzerland : Springer, 2019. p. 217-235 (Human-Computer Interaction Series).

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

TY - CHAP

T1 - Why and How Think-Alouds with Older Adults Fail: Recommendations from a Study and Expert Interviews

AU - Franz, Rachel

AU - Neves, Barbara

AU - Demmans Epp, Carrie

AU - Baecker, Ron

AU - Wobbrock, J. O.

PY - 2019/2/21

Y1 - 2019/2/21

N2 - We compared three common usability testing methods—Concurrent Think-Aloud, Retrospective Think-Aloud and Co-discovery—with frail older adults. We found that Co-discovery is the most effective method for this group. Additionally, we interviewed Human-Computer Interaction experts who work with older adults. These experts discussed, for instance, the importance of leveraging usability tests to enhance participant motivation to engage with technology. We consolidated our findings from the usability studies with older adults and from interviews with experts to create a set of recommendations for performing usability tests with frail older adults. One of the core recommendations is to enhance participants’ sense of autonomy and self-confidence during usability tests.

AB - We compared three common usability testing methods—Concurrent Think-Aloud, Retrospective Think-Aloud and Co-discovery—with frail older adults. We found that Co-discovery is the most effective method for this group. Additionally, we interviewed Human-Computer Interaction experts who work with older adults. These experts discussed, for instance, the importance of leveraging usability tests to enhance participant motivation to engage with technology. We consolidated our findings from the usability studies with older adults and from interviews with experts to create a set of recommendations for performing usability tests with frail older adults. One of the core recommendations is to enhance participants’ sense of autonomy and self-confidence during usability tests.

UR - https://link.springer.com/chapter/10.1007/978-3-030-06076-3_14

M3 - Chapter (Book)

SN - 9783030060756

T3 - Human-Computer Interaction Series

SP - 217

EP - 235

BT - Perspectives on Human-Computer Interaction Research with Older People

A2 - Sayago, Sergio

PB - Springer

CY - Cham Switzerland

ER -

Franz R, Neves B, Demmans Epp C, Baecker R, Wobbrock JO. Why and How Think-Alouds with Older Adults Fail: Recommendations from a Study and Expert Interviews. In Sayago S, editor, Perspectives on Human-Computer Interaction Research with Older People. 1 ed. Cham Switzerland : Springer. 2019. p. 217-235. (Human-Computer Interaction Series).