Who wants a relationship anyway?: Conditions when consumers expect a relationship with their service provider

Peter Danaher, Denise Conroy, Janet R McColl-Kennedy

Research output: Contribution to journalArticleResearchpeer-review

64 Citations (Scopus)
Original languageEnglish
Pages (from-to)43 - 62
Number of pages20
JournalJournal of Service Research
Volume11
Issue number1
DOIs
Publication statusPublished - 2008
Externally publishedYes

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