What influences usability defect reporting? - A survey of software development practitioners

Nor Shahida Mohamad Yusop; Jean Guy Schneider; John Grundy; Rajesh Vasa

doi:10.1109/APSEC.2016.014

What influences usability defect reporting? - A survey of software development practitioners

Nor Shahida Mohamad Yusop, Jean Guy Schneider, John Grundy, Rajesh Vasa

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

4 Citations (Scopus)

Abstract

Software development organizations invest in test automation tools and methods to optimize defect discovery rates. The true value of these tools is realized when the defects are addressed before release, and hence good quality defect reports are critical. We describe a survey we conducted to better understand usability defect reporting, in particular, influences on the quality of usability defect reports. We analyze feedback from nearly 150 software developers and usability defect reporters and identify key determinants of quality defect reports, aspects of usability defects that are challenging to report and directions for future research into usability defect reporting tools to improve usability defect reports quality.

Original language	English
Title of host publication	Proceedings
Subtitle of host publication	23rd Asia-Pacific Software Engineering Conference, APSEC 2016
Editors	Gail C. Murphy, Alex Potanin
Place of Publication	Piscataway NJ USA
Publisher	IEEE, Institute of Electrical and Electronics Engineers
Pages	17-24
Number of pages	8
ISBN (Print)	9781509055753
DOIs	https://doi.org/10.1109/APSEC.2016.014
Publication status	Published - 2016
Externally published	Yes
Event	Asia-Pacific Software Engineering Conference 2016 - Hamilton, New Zealand Duration: 6 Dec 2016 → 9 Dec 2016 Conference number: 23rd http://www.apsec2016.org/ https://ieeexplore.ieee.org/xpl/conhome/7889645/proceeding (Proceedings)

Conference

Conference	Asia-Pacific Software Engineering Conference 2016
Abbreviated title	APSEC 2016
Country/Territory	New Zealand
City	Hamilton
Period	6/12/16 → 9/12/16
Internet address	http://www.apsec2016.org/ https://ieeexplore.ieee.org/xpl/conhome/7889645/proceeding (Proceedings)

Keywords

Automation tools
Defect discovery methods
Experience
Knowledge
Role of the reporter
Usability defect reporting

Access to Document

10.1109/APSEC.2016.014

Cite this

Yusop, N. S. M., Schneider, J. G., Grundy, J., & Vasa, R. (2016). What influences usability defect reporting? - A survey of software development practitioners. In G. C. Murphy, & A. Potanin (Eds.), Proceedings: 23rd Asia-Pacific Software Engineering Conference, APSEC 2016 (pp. 17-24). [7890566] IEEE, Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/APSEC.2016.014

Yusop, Nor Shahida Mohamad ; Schneider, Jean Guy ; Grundy, John ; Vasa, Rajesh. / What influences usability defect reporting? - A survey of software development practitioners. Proceedings: 23rd Asia-Pacific Software Engineering Conference, APSEC 2016. editor / Gail C. Murphy ; Alex Potanin. Piscataway NJ USA : IEEE, Institute of Electrical and Electronics Engineers, 2016. pp. 17-24

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abstract = "Software development organizations invest in test automation tools and methods to optimize defect discovery rates. The true value of these tools is realized when the defects are addressed before release, and hence good quality defect reports are critical. We describe a survey we conducted to better understand usability defect reporting, in particular, influences on the quality of usability defect reports. We analyze feedback from nearly 150 software developers and usability defect reporters and identify key determinants of quality defect reports, aspects of usability defects that are challenging to report and directions for future research into usability defect reporting tools to improve usability defect reports quality.",

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address = "United States of America",

note = "Asia-Pacific Software Engineering Conference 2016, APSEC 2016 ; Conference date: 06-12-2016 Through 09-12-2016",

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Yusop, NSM, Schneider, JG, Grundy, J & Vasa, R 2016, What influences usability defect reporting? - A survey of software development practitioners. in GC Murphy & A Potanin (eds), Proceedings: 23rd Asia-Pacific Software Engineering Conference, APSEC 2016., 7890566, IEEE, Institute of Electrical and Electronics Engineers, Piscataway NJ USA, pp. 17-24, Asia-Pacific Software Engineering Conference 2016, Hamilton, New Zealand, 6/12/16. https://doi.org/10.1109/APSEC.2016.014

What influences usability defect reporting? - A survey of software development practitioners. / Yusop, Nor Shahida Mohamad; Schneider, Jean Guy; Grundy, John; Vasa, Rajesh.

Proceedings: 23rd Asia-Pacific Software Engineering Conference, APSEC 2016. ed. / Gail C. Murphy; Alex Potanin. Piscataway NJ USA : IEEE, Institute of Electrical and Electronics Engineers, 2016. p. 17-24 7890566.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

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Yusop NSM, Schneider JG, Grundy J, Vasa R. What influences usability defect reporting? - A survey of software development practitioners. In Murphy GC, Potanin A, editors, Proceedings: 23rd Asia-Pacific Software Engineering Conference, APSEC 2016. Piscataway NJ USA: IEEE, Institute of Electrical and Electronics Engineers. 2016. p. 17-24. 7890566 https://doi.org/10.1109/APSEC.2016.014

What influences usability defect reporting? - A survey of software development practitioners

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Keywords

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