What influences usability defect reporting? - A survey of software development practitioners

Nor Shahida Mohamad Yusop, Jean Guy Schneider, John Grundy, Rajesh Vasa

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

5 Citations (Scopus)


Software development organizations invest in test automation tools and methods to optimize defect discovery rates. The true value of these tools is realized when the defects are addressed before release, and hence good quality defect reports are critical. We describe a survey we conducted to better understand usability defect reporting, in particular, influences on the quality of usability defect reports. We analyze feedback from nearly 150 software developers and usability defect reporters and identify key determinants of quality defect reports, aspects of usability defects that are challenging to report and directions for future research into usability defect reporting tools to improve usability defect reports quality.

Original languageEnglish
Title of host publicationProceedings
Subtitle of host publication23rd Asia-Pacific Software Engineering Conference, APSEC 2016
EditorsGail C. Murphy, Alex Potanin
Place of PublicationPiscataway NJ USA
PublisherIEEE, Institute of Electrical and Electronics Engineers
Number of pages8
ISBN (Print)9781509055753
Publication statusPublished - 2016
Externally publishedYes
EventAsia-Pacific Software Engineering Conference 2016 - Hamilton, New Zealand
Duration: 6 Dec 20169 Dec 2016
Conference number: 23rd
https://ieeexplore.ieee.org/xpl/conhome/7889645/proceeding (Proceedings)


ConferenceAsia-Pacific Software Engineering Conference 2016
Abbreviated titleAPSEC 2016
Country/TerritoryNew Zealand
Internet address


  • Automation tools
  • Defect discovery methods
  • Experience
  • Knowledge
  • Role of the reporter
  • Usability defect reporting

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