What drives consumers to shop online? A literature review

Toñita Perea Y Monsuwé, Benedict G.C. Dellaert, Ko De Ruyter

Research output: Contribution to journalReview ArticleResearchpeer-review

496 Citations (Scopus)

Abstract

While a large number of consumers in the US and Europe frequently shop on the Internet, research on what drives consumers to shop online has typically been fragmented. This paper therefore proposes a framework to increase researchers' understanding of consumers' attitudes toward online shopping and their intention to shop on the Internet. The framework uses the constructs of the Technology Acceptance Model (TAM) as a basis, extended by exogenous factors and applies it to the online shopping context. The review shows that attitudes toward online shopping and intention to shop online are not only affected by ease of use, usefulness, and enjoyment, but also by exogenous factors like consumer traits, situational factors, product characteristics, previous online shopping experiences, and trust in online shopping.

Original languageEnglish
Pages (from-to)102-121
Number of pages20
JournalInternational Journal of Service Industry Management
Volume15
Issue number1
DOIs
Publication statusPublished - 25 May 2004
Externally publishedYes

Keywords

  • Information media
  • Internet
  • Purchasing
  • Shopping

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