What do students want? Towards an instrument for students' evaluation of quality of learning analytics services

Alexander Whitelock-Wainwright, Dragan Gašević, Ricardo Tejeiro

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

12 Citations (Scopus)


Quality assurance in any organization is important for ensuring that service users are satisfied with the service offered. For higher education institutes, the use of service quality measures allows for ideological gaps to be both identified and resolved. The learning analytic community, however, has rarely addressed the concept of service quality. A potential outcome of this is the provision of a learning analytics service that only meets the expectations of certain stakeholders (e.g., managers), whilst overlooking those who are most important (e.g., students). In order to resolve this issue, we outline a framework and our current progress towards developing a scale to assess student expectations and perceptions of learning analytics as a service.

Original languageEnglish
Title of host publicationLAK'17 Conference Proceedings
Subtitle of host publicationThe Seventh International Learning Analytics and Knowledge Conference: Understanding, Informing and Improving Learning with Data
EditorsInge Molenaar, Xavier Ochoa, Shane Dawson
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages5
ISBN (Electronic)9781450348706
Publication statusPublished - 13 Mar 2017
Externally publishedYes
EventInternational Learning Analytics & Knowledge Conference 2017 - Morris J Wosk Centre for Dialogue, Simon Fraser University, Vancouver, Canada
Duration: 13 Mar 201717 Mar 2017
Conference number: 7th


ConferenceInternational Learning Analytics & Knowledge Conference 2017
Abbreviated titleLAK 2017
Internet address


  • Action research
  • Learning analytics
  • Service quality

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