What can speculative design teach us about designing for healthcare services?

Ti Hoang, Rohit Ashok Khot, Florian "Floyd" Mueller, Noel Waite

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearch

8 Citations (Scopus)


Understanding patient needs is an important factor in the design of healthcare services, however ethnographic research methods can be intrusive in sensitive care settings and create privacy concerns such as when researching Type 2 diabetes. We offer the Fiction Probe as a contribution in the form of a field study tool that uses storytelling to allow patients to tell their story from their perspective. We used speculative design and the multi-choice narrative, represented as a pick-a-path storybook, to re-imagine the form and content of field study research tools. With our work, we hope to expand the range of methods used to understand patients in healthcare settings and to also inspire new ways of thinking about field study research tools in sensitive care settings, and more broadly, in ambiguous design contexts.

Original languageEnglish
Title of host publicationProceedings of the 30th Australian Computer-Human Interaction Conference (OzCHI 2018)
EditorsDana McKay, Jenny Waycott, Ann Morrison, Jaz Hee-Jeong Choi, Artur Lugmayr, Mark Billinghurst, Ryan Kelly, George Buchanan, Duncan Stevenson
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages10
ISBN (Electronic)9781450361880
Publication statusPublished - 2018
Externally publishedYes
EventAustralian Computer Human Interaction Conference 2018 - Melbourne, Australia
Duration: 4 Dec 20187 Dec 2018
Conference number: 30th
https://dl.acm.org/doi/proceedings/10.1145/3292147 (Proceedings)


ConferenceAustralian Computer Human Interaction Conference 2018
Abbreviated titleOZCHI 2018
Internet address


  • Cultural probes
  • Field study research tools
  • Healthcare
  • Speculative design
  • Type 2 diabetes

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