What affects the extent of business process management implementation? An empirical study of Malaysia's manufacturing organizations

Marini Nurbanum; Aizzat Mohd Nasurdin; Noor Hazlina Ahmad; Wai Peng Wong

doi:10.1007/s12063-013-0081-6

What affects the extent of business process management implementation? An empirical study of Malaysia's manufacturing organizations

Marini Nurbanum, Aizzat Mohd Nasurdin, Noor Hazlina Ahmad, Wai Peng Wong

Research output: Contribution to journal › Article › Research › peer-review

2 Citations (Scopus)

Abstract

This study seeks to examine the factors that affect the extent of Business Process Management (BPM) among manufacturing firms in Malaysia. The factors comprised of internal and external drivers. Data was gathered from a survey of 200 manufacturing companies of which 59 respondents participated in this study. Our statistical results indicate that business environment is the key driver that affects the extent of BPM implementation, followed by organization strategy. The findings provide insight to managers that business environment, organization strategy and BPM programs are closely linked. To promote the adoption of BPM in Malaysia, these critical drivers should be emphasized.

Original language	English
Pages (from-to)	91-104
Number of pages	14
Journal	Operations Management Research
Volume	6
Issue number	3-4
DOIs	https://doi.org/10.1007/s12063-013-0081-6
Publication status	Published - Dec 2013
Externally published	Yes

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

BPM
Business process management
External drivers
Internal drivers
Malaysia

Access to Document

10.1007/s12063-013-0081-6

Cite this

@article{32813fcf37184d18845a4027c7731124,

title = "What affects the extent of business process management implementation? An empirical study of Malaysia's manufacturing organizations",

abstract = "This study seeks to examine the factors that affect the extent of Business Process Management (BPM) among manufacturing firms in Malaysia. The factors comprised of internal and external drivers. Data was gathered from a survey of 200 manufacturing companies of which 59 respondents participated in this study. Our statistical results indicate that business environment is the key driver that affects the extent of BPM implementation, followed by organization strategy. The findings provide insight to managers that business environment, organization strategy and BPM programs are closely linked. To promote the adoption of BPM in Malaysia, these critical drivers should be emphasized.",

keywords = "BPM, Business process management, External drivers, Internal drivers, Malaysia",

author = "Marini Nurbanum and Nasurdin, \{Aizzat Mohd\} and Ahmad, \{Noor Hazlina\} and Wong, \{Wai Peng\}",

note = "Funding Information: Acknowledgment The authors are grateful to the Research Creativity and Management Office at Universiti Sains Malaysia for supporting the study through the USM RU Grant (Account No: 1001/PMGT/ 816191)",

year = "2013",

month = dec,

doi = "10.1007/s12063-013-0081-6",

language = "English",

volume = "6",

pages = "91--104",

journal = "Operations Management Research",

issn = "1936-9735",

publisher = "Springer",

number = "3-4",

}

TY - JOUR

T1 - What affects the extent of business process management implementation? An empirical study of Malaysia's manufacturing organizations

AU - Nurbanum, Marini

AU - Nasurdin, Aizzat Mohd

AU - Ahmad, Noor Hazlina

AU - Wong, Wai Peng

N1 - Funding Information: Acknowledgment The authors are grateful to the Research Creativity and Management Office at Universiti Sains Malaysia for supporting the study through the USM RU Grant (Account No: 1001/PMGT/ 816191)

PY - 2013/12

Y1 - 2013/12

N2 - This study seeks to examine the factors that affect the extent of Business Process Management (BPM) among manufacturing firms in Malaysia. The factors comprised of internal and external drivers. Data was gathered from a survey of 200 manufacturing companies of which 59 respondents participated in this study. Our statistical results indicate that business environment is the key driver that affects the extent of BPM implementation, followed by organization strategy. The findings provide insight to managers that business environment, organization strategy and BPM programs are closely linked. To promote the adoption of BPM in Malaysia, these critical drivers should be emphasized.

AB - This study seeks to examine the factors that affect the extent of Business Process Management (BPM) among manufacturing firms in Malaysia. The factors comprised of internal and external drivers. Data was gathered from a survey of 200 manufacturing companies of which 59 respondents participated in this study. Our statistical results indicate that business environment is the key driver that affects the extent of BPM implementation, followed by organization strategy. The findings provide insight to managers that business environment, organization strategy and BPM programs are closely linked. To promote the adoption of BPM in Malaysia, these critical drivers should be emphasized.

KW - BPM

KW - Business process management

KW - External drivers

KW - Internal drivers

KW - Malaysia

UR - https://www.scopus.com/pages/publications/84890882341

U2 - 10.1007/s12063-013-0081-6

DO - 10.1007/s12063-013-0081-6

M3 - Article

AN - SCOPUS:84890882341

SN - 1936-9735

VL - 6

SP - 91

EP - 104

JO - Operations Management Research

JF - Operations Management Research

IS - 3-4

ER -

What affects the extent of business process management implementation? An empirical study of Malaysia's manufacturing organizations

Abstract

UN SDGs

Keywords

Access to Document

Other files and links

Cite this