Technology effects, business process development, and productivity growth are considered in the context of a single company: Wal-Mart. The starting point is the 2001 McKinsey Global Institute report, which finds that over 1995-2000, a quarter of U.S. productivity growth is attributable to the retail industry, and almost a sixth of that is attributable to Wal-Mart. Wal-Mart is interesting as well because of its rapid growth in Canada. This is now Canada s largest private sector employer. We also consider other evidence relevant to public policy formation concerning Wal-Mart and conclude with a discussion of options for partially filling important data gaps.