VoiceYourView: Collecting real-time feedback on the design of public spaces

Jon Whittle, William Simm, Maria Angela Ferrario, Katerina Frankova, Laurence Garton, Andrée Woodcock, Baseerit Nasa, Jane Binner, Aom Ariyatum

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

36 Citations (Scopus)

Abstract

This paper reports on VoiceYourView, a kind of intelligent kiosk, which uses speech recognition and natural language processing to gather the public's creative input on the public space designs. Over a six week period, VoiceYourView was deployed in a public space and 2000 design critiques were collected from 600 people. The paper shows that people are capable of providing creative input on their environment using unstructured speech or text and that a good proportion of these comments are actionable. The paper also investigates the use of public displays to auto-summarize comments left by the public so far. Although there is anecdotal evidence that this encourages participation, an experiment found that filtering comments (e.g., to display only positive responses) had no effect on what people had to say.

Original languageEnglish
Title of host publicationUbiComp'10 - Proceedings of the 2010 ACM Conference on Ubiquitous Computing
Pages41-50
Number of pages10
DOIs
Publication statusPublished - 2010
Externally publishedYes
EventACM International Conference on Ubiquitous Computing 2010 - Copenhagen, Denmark
Duration: 26 Sep 201029 Sep 2010
Conference number: 12th

Conference

ConferenceACM International Conference on Ubiquitous Computing 2010
Abbreviated titleUbiComp 2010
Country/TerritoryDenmark
CityCopenhagen
Period26/09/1029/09/10

Keywords

  • civic engagement
  • intelligent kiosk
  • public reporting

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