Voice assistants and older people: some open issues

Sergio Sayago; Barbara Neves; Benjamin Cowan

Voice assistants and older people: some open issues

Sergio Sayago, Barbara Neves, Benjamin Cowan

Sociology

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other › peer-review

Abstract

Voice Assistants (VAs) like Amazon Echo and Apple Siri are an increasingly popular way of interacting with a range of applications. VAs are also currently gaining traction in the HCI community. Yet, and despite a growing ageing population, work on VAs with older people is scant. In this CUI 2019 provocative paper we aim to encourage research on VAs with and for older people (aged 65+). We outline several important open issues to address when researching this population, such as perceptions and barriers to VAs use, aspects of Conversational User Experience tied to VAs response design, and anthropomorphic design. We also raise some 'provocative' and yet-to-be-addressed research questions, hoping to operationalize the issues discussed and spark debate and discussion about them during and after CUI 2019.

Original language	English
Title of host publication	CUI '19 Proceedings of the 1st International Conference on Conversational User Interfaces
Publication status	Published - 22 Aug 2019
Event	International Conference on Conversational User Interfaces - Science Gallery , Dublin, Ireland Duration: 22 Aug 2019 → 23 Aug 2019 Conference number: 1 http://www.cui2019.com/

Conference

Conference	International Conference on Conversational User Interfaces
Abbreviated title	CUI
Country/Territory	Ireland
City	Dublin
Period	22/08/19 → 23/08/19
Internet address	http://www.cui2019.com/

Cite this

@inproceedings{e55e010b757046b1a0b62e46ffbe7243,

title = "Voice assistants and older people: some open issues",

abstract = "Voice Assistants (VAs) like Amazon Echo and Apple Siri are an increasingly popular way of interacting with a range of applications. VAs are also currently gaining traction in the HCI community. Yet, and despite a growing ageing population, work on VAs with older people is scant. In this CUI 2019 provocative paper we aim to encourage research on VAs with and for older people (aged 65+). We outline several important open issues to address when researching this population, such as perceptions and barriers to VAs use, aspects of Conversational User Experience tied to VAs response design, and anthropomorphic design. We also raise some 'provocative' and yet-to-be-addressed research questions, hoping to operationalize the issues discussed and spark debate and discussion about them during and after CUI 2019.",

author = "Sergio Sayago and Barbara Neves and Benjamin Cowan",

year = "2019",

month = aug,

day = "22",

language = "English",

booktitle = "CUI '19 Proceedings of the 1st International Conference on Conversational User Interfaces",

note = "International Conference on Conversational User Interfaces, CUI ; Conference date: 22-08-2019 Through 23-08-2019",

url = "http://www.cui2019.com/",

}

TY - GEN

T1 - Voice assistants and older people: some open issues

AU - Sayago, Sergio

AU - Neves, Barbara

AU - Cowan, Benjamin

N1 - Conference code: 1

PY - 2019/8/22

Y1 - 2019/8/22

N2 - Voice Assistants (VAs) like Amazon Echo and Apple Siri are an increasingly popular way of interacting with a range of applications. VAs are also currently gaining traction in the HCI community. Yet, and despite a growing ageing population, work on VAs with older people is scant. In this CUI 2019 provocative paper we aim to encourage research on VAs with and for older people (aged 65+). We outline several important open issues to address when researching this population, such as perceptions and barriers to VAs use, aspects of Conversational User Experience tied to VAs response design, and anthropomorphic design. We also raise some 'provocative' and yet-to-be-addressed research questions, hoping to operationalize the issues discussed and spark debate and discussion about them during and after CUI 2019.

AB - Voice Assistants (VAs) like Amazon Echo and Apple Siri are an increasingly popular way of interacting with a range of applications. VAs are also currently gaining traction in the HCI community. Yet, and despite a growing ageing population, work on VAs with older people is scant. In this CUI 2019 provocative paper we aim to encourage research on VAs with and for older people (aged 65+). We outline several important open issues to address when researching this population, such as perceptions and barriers to VAs use, aspects of Conversational User Experience tied to VAs response design, and anthropomorphic design. We also raise some 'provocative' and yet-to-be-addressed research questions, hoping to operationalize the issues discussed and spark debate and discussion about them during and after CUI 2019.

UR - https://dl.acm.org/citation.cfm?id=3342803

M3 - Conference Paper

BT - CUI '19 Proceedings of the 1st International Conference on Conversational User Interfaces

T2 - International Conference on Conversational User Interfaces

Y2 - 22 August 2019 through 23 August 2019

ER -

Voice assistants and older people: some open issues

Abstract

Conference

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Cite this