Voice assistants and older people: some open issues

Sergio Sayago, Barbara Neves, Benjamin Cowan

Research output: Chapter in Book/Report/Conference proceedingConference PaperOtherpeer-review


Voice Assistants (VAs) like Amazon Echo and Apple Siri are an increasingly popular way of interacting with a range of applications. VAs are also currently gaining traction in the HCI community. Yet, and despite a growing ageing population, work on VAs with older people is scant. In this CUI 2019 provocative paper we aim to encourage research on VAs with and for older people (aged 65+). We outline several important open issues to address when researching this population, such as perceptions and barriers to VAs use, aspects of Conversational User Experience tied to VAs response design, and anthropomorphic design. We also raise some 'provocative' and yet-to-be-addressed research questions, hoping to operationalize the issues discussed and spark debate and discussion about them during and after CUI 2019.
Original languageEnglish
Title of host publicationCUI '19 Proceedings of the 1st International Conference on Conversational User Interfaces
Publication statusPublished - 22 Aug 2019
EventInternational Conference on Conversational User Interfaces - Science Gallery , Dublin, Ireland
Duration: 22 Aug 201923 Aug 2019
Conference number: 1


ConferenceInternational Conference on Conversational User Interfaces
Abbreviated titleCUI
Internet address

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