The research aims to empirically validate a multidimensional measure of total quality management (TQM) benchmarking within a humanitarian setting. This study is the first to investigate the dimensionality of the TQM benchmarks as used by international nongovernmental organizations (INGOs). The proposed four-dimensional construct for measuring quality lends itself to lean and practical TQM framework for INGOs, allowing them a greater awareness and an appetite for aligning their operations with TQM principles. Utilizing survey data collected from participants working for United Nations agencies in the Middle East, the methodology consisted of a set of literature-backed quantitative procedures to test the validity of the previously suggested theoretical TQM-measurement model. An alternate model emerged and revealed that the TQM-benchmarking measurement model is a four-factor variate. The implications of the proposed model for implementing lean management practices by INGOs are discussed.
- humanitarian sector
- international nongovernmental organization
- Middle East
- total quality management