Utilizing participant voice in volunteer training

Delvin Varghese, Jay Rainey, Kyle Montague, Tom Bartindale, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Abstract

Delivering training to volunteers is a huge challenge for non-governmental organisations (NGOs). Traditional classroom-based approaches that dominate training are problematic due to the limited participation they offer to trainees. Peer-led approaches however, have shown promise in helping NGOs utilise trainee experiences within training. Although technologies are playing an increasing role in training, their benefits are not well understood. We describe our experience of designing peer-led training for community volunteers in rural India. Working alongside an NGO involved in community regeneration and social action, we collaboratively delivered a ten-day training workshop, deploying audio technologies to engage the participants in sharing lived experiences. We draw on reflections from trainers and trainees on how utilising participant voice can enhance training. We highlight opportunities around the usage of audio technologies for engaging with participant voice, including the ability to reclaim trainee agency within training and to work within cultural barriers.
Original languageEnglish
Title of host publicationProceedings of the 2020 CHI Conference on Human Factors in Computing Systems
EditorsJoanna McGrenere, Andy Cockburn
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages14
ISBN (Print)9781450367080
DOIs
Publication statusPublished - Apr 2020
EventInternational Conference on Human Factors in Computing Systems 2020 - Honolulu , United States of America
Duration: 25 Apr 202030 Apr 2020
https://chi2020.acm.org (Website)
https://dl.acm.org/doi/proceedings/10.1145/3313831 (Proceedings)

Conference

ConferenceInternational Conference on Human Factors in Computing Systems 2020
Abbreviated titleCHI 2020
CountryUnited States of America
CityHonolulu
Period25/04/2030/04/20
Internet address

Cite this

Varghese, D., Rainey, J., Montague, K., Bartindale, T., & Olivier, P. (2020). Utilizing participant voice in volunteer training. In J. McGrenere, & A. Cockburn (Eds.), Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems [81] Association for Computing Machinery (ACM). https://doi.org/10.1145/3313831.3376208