Using work system design, user stories and emotional goal modeling for an mHealth system

Nik Nailah Binti Abdullah, John Grundy, Jennifer McIntosh, Yen Chia How, Sahrin Saharuddin, Koh Keng Tat, Eng Shinye, Angie Julaina Anak Rastom, Noorma Liyana Othman

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

4 Citations (Scopus)


In Malaysia, Heart Failure (HF) is one of the commonest reasons for hospitalization, with a quarter of HF patients readmitted within 30 days from the onset of acute HF. Reducing frequent hospitalization from HF would significantly reduce the burden on the health care system and resources. The opportunity exists to create digital health system to provide continuous patient care after the diagnosis of HF and subsequent discharge from inpatient care to reduce hospital readmission. This paper reports our ongoing project in Malaysia with the Ministry of Health Malaysia cardiac centers to address some of the barriers to continuous care for patients with chronic HF using digital health systems' interventions. We have applied a combination of existing requirements approaches - work system design, User Stories, personas, and emotional goal modeling - for the elicitation, modeling, and analysis of requirements. In this paper we report the results of our research including key contributions, lessons learned and the strengths and limitations of our approaches.

Original languageEnglish
Title of host publicationProceedings - First International Workshop on Requirements, REWBAH 2020
EditorsDaniel Amyot
Place of PublicationPiscataway NJ USA
PublisherIEEE, Institute of Electrical and Electronics Engineers
Number of pages10
ISBN (Electronic)9781728183541
ISBN (Print)9781728183558
Publication statusPublished - 2020
EventInternational Workshop on Requirements Engineering for Well-Being, Aging, and Health 2020 - Zurich, Switzerland
Duration: 31 Aug 202031 Aug 2020
Conference number: 1st (Proceedings) (Website)


ConferenceInternational Workshop on Requirements Engineering for Well-Being, Aging, and Health 2020
Abbreviated titleREWBAH 2020
Internet address


  • emotional goal capturing
  • human-centric
  • requirements gathering
  • socio-technical perspectives
  • user story

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