Using public engagement and consultation to inform the development of ageing- and dementia-friendly pharmacies – Innovative practice

Julia F-M Gilmartin-Thomas, Mine Orlu, Dalal Alsaeed, Ben Donovan

Research output: Contribution to journalArticleResearchpeer-review

5 Citations (Scopus)


This study explored public perceptions about the importance of, and how to create, ageing- and dementia-friendly pharmacists and pharmacies. In September 2016, four focus groups (45 minutes each) were conducted with 16 participants who represented organisations, groups or forums working with and/or for older people and people with dementia in Greater London. Discussions were recorded via handwritten notes and thematically analysed. Participants confirmed the importance of pharmacists and pharmacies being ageing- and dementia-friendly and described variability in whether this is currently the case. Suggested strategies for improvement included targeting communication, pharmacist leadership and shop layout.

Original languageEnglish
Pages (from-to)1237-1243
Number of pages7
Issue number4
Publication statusPublished - May 2020


  • ageing
  • dementia
  • geriatric medicine
  • medication
  • pharmacy

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