User expertise in contemporary information systems: Conceptualization, measurement and application

Darshana Sedera, Sharmistha Dey

Research output: Contribution to journalArticleResearchpeer-review

29 Citations (Scopus)


The development of user expertise is a strategic imperative for organizations in hyper-competitive markets. This paper conceptualizes opreationalises and validates user expertise in contemporary Information Systems (IS) as a formative, multidimensional index. Such a validated and widely accepted index would facilitate progression of past research on user competence and efficacy of IS to complex contemporary IS, while at the same time providing a benchmark for organizations to track their user expertise. The validation involved three separate studies, including exploratory and confirmatory phases, using data from 244 respondents.

Original languageEnglish
Pages (from-to)621-637
Number of pages17
JournalInformation and Management
Issue number8
Publication statusPublished - Dec 2013
Externally publishedYes


  • Affective
  • Cognitive competence
  • Enterprise systems
  • Expertise
  • Skill-based
  • User competence

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