User expectations of robots in public spaces: a co-design methodology

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Abstract

People are increasingly encountering robots in public spaces, but they rarely have input into how such technology is conceived or deployed. To familiarise and engage the general public with new robot technology, we present a novel co-design workshop methodology with a three-phased structure: open discussion, participatory prototyping, and follow-up interviews. Open discussion collects users’ initial expectations; Participatory prototyping deepens users’ understanding of the technology and elicits concrete, user-centered discussion on the technology being investigated; and follow-up interviews collect personal reflections. An online workshop following this methodology facilitated our research on users’ expectations of robots in public spaces. Our observations highlighted that co-design workshops are effective for advancing users’ understanding of robotic technology and applications.

Original languageEnglish
Title of host publicationSocial Robotics
Subtitle of host publication12th International Conference, ICSR 2020, Golden, CO, USA, November 14–18, 2020, Proceedings
EditorsKerstin Sophie Haring, Silvia Rossi, Thomas Williams
Place of PublicationCham Switzerland
PublisherSpringer
Pages259-270
Number of pages12
ISBN (Electronic)9783030620561
ISBN (Print)9783030620554
DOIs
Publication statusPublished - 2020
Event12th International Conference on Social Robotics, ICSR 2020 - Golden, United States of America
Duration: 14 Nov 202018 Nov 2020

Publication series

NameLecture Notes in Artificial Intelligence
PublisherSpringer
Volume12483
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference12th International Conference on Social Robotics, ICSR 2020
CountryUnited States of America
CityGolden
Period14/11/2018/11/20

Keywords

  • Co-design workshop
  • HRI
  • Participatory prototyping

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