Usability of enterprise resource planning software systems: an evaluative analysis of the use of SAP in the textile industry in Bangladesh

Wai-Peng Wong, Vito Veneziano, Imran Mahmud

Research output: Contribution to journalArticleResearchpeer-review

18 Citations (Scopus)


Information technology (IT) is increasingly playing a crucial role in managing business processes across all industries and organizations but business managers and analysts seem to underestimate the impact of usability of IT solutions on processes and people. This paper focuses on the usability of one of the most popular business process management software systems, SAP, which comes as an integrated solution that incorporates the key business functions and processes of an organization. The paper critically analyzes related issues and implications using the System Usability Scale (SUS) and semi-structured interviews. Several considerations and suggestions are drawn in terms of rethinking and pursuing usability in training when applied to Enterprise Resource Planning (ERP) and other systems supporting business process management.

Original languageEnglish
Pages (from-to)1027-1041
Number of pages15
JournalInformation Development
Issue number4
Publication statusPublished - Sept 2016
Externally publishedYes


  • Bangladesh
  • enterprise resource planning
  • human computer interaction
  • information system management
  • interface usability
  • SAP
  • system usability
  • user-centered design

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