Usability Is Ageless: Conducting Usability Tests with Older Adults

Rachel Franz, Barbara Neves

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

Abstract

This chapter discusses the role of usability testing in evaluating technologies
with older adults (aged 65+). We draw on our experience of designing and
evaluating usability tests and on a critical engagement with the standard literature to present a set of strategies to design, implement, conduct, and analyze usability testing. Some strategies include choosing suitable locations to conduct the usability test, designing warm-up questions, selecting an appropriate usability testing technique (i.e., Co-Discovery), and using mixed-methods approaches. Additionally, we reflect on challenges encountered in the field from recruitment limitations to handling impression management efforts by participants. To understand and address these issues, we rely on cross-disciplinary insights and approaches from Human–Computer Interaction and sociology.
Original languageEnglish
Title of host publicationAgeing and Digital Technology
Subtitle of host publicationDesigning and Evaluating Emerging Technologies for Older Adults
EditorsBarbara Barbosa Neves, Frank Vetere
Place of PublicationSingapore
PublisherSpringer
Chapter7
Pages99-114
Number of pages16
Edition1
ISBN (Electronic)9789811336935
ISBN (Print)9789811336928
Publication statusPublished - 2019
Externally publishedYes

Keywords

  • Usability test
  • Older adults
  • Think Aloud
  • Impression management
  • User-centered design

Cite this

Franz, R., & Neves, B. (2019). Usability Is Ageless: Conducting Usability Tests with Older Adults. In B. Barbosa Neves, & F. Vetere (Eds.), Ageing and Digital Technology: Designing and Evaluating Emerging Technologies for Older Adults (1 ed., pp. 99-114). Springer.