Understanding trust in automated vehicles

Kaspar Raats, Vaike Fors, Sarah Pink

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Abstract

Autonomous vehicles (AVs) are developed to increase safety, and bring environmental benefits. Nevertheless, there is growing skepticism in society regarding these technologies, a tendency that centres issues of trust in research and design of future AVs. In this paper, we raise the question of how trust has been understood and researched in relation to automation within the field of Human-Computer Interaction (HCI) thus far and what has been identified as key issues to deepen our understanding of personal trust in contemporary AVs. To answer this question, we systematically reviewed 232 HCI research articles on trust in automation and AVs to identify a) key aspects of contemporary trust research theories and methodologies, and b) what dimensions of trust are in need of further investigation in relation to UX perspectives on trust. Based on the review, we discuss methodological implications of focusing on the experience of trust in future research.

Original languageEnglish
Title of host publicationProceedings of the 31st Australian Conference on Human-Computer-Interaction, OzCHI 2019
Place of PublicationNew York, USA
PublisherAssociation for Computing Machinery (ACM)
Pages352-358
Number of pages7
ISBN (Electronic)9781450376969
DOIs
Publication statusPublished - 2 Dec 2019
EventAustralian Computer Human Interaction Conference 2019 - Esplanade Hotel Fremantle, Fremantle, Australia
Duration: 2 Dec 20195 Dec 2019
Conference number: 31st
http://ozchi2019.visemex.org/wp/

Publication series

NameACM International Conference Proceeding Series

Conference

ConferenceAustralian Computer Human Interaction Conference 2019
Abbreviated titleOZCHI 2019
CountryAustralia
CityFremantle
Period2/12/195/12/19
Internet address

Keywords

  • Automation
  • Autonomous vehicles
  • Design ethnography
  • Trust
  • User experience

Cite this

Raats, K., Fors, V., & Pink, S. (2019). Understanding trust in automated vehicles. In Proceedings of the 31st Australian Conference on Human-Computer-Interaction, OzCHI 2019 (pp. 352-358). (ACM International Conference Proceeding Series). Association for Computing Machinery (ACM). https://doi.org/10.1145/3369457.3369493