Abstract
Autonomous vehicles (AVs) are developed to increase safety, and bring environmental benefits. Nevertheless, there is growing skepticism in society regarding these technologies, a tendency that centres issues of trust in research and design of future AVs. In this paper, we raise the question of how trust has been understood and researched in relation to automation within the field of Human-Computer Interaction (HCI) thus far and what has been identified as key issues to deepen our understanding of personal trust in contemporary AVs. To answer this question, we systematically reviewed 232 HCI research articles on trust in automation and AVs to identify a) key aspects of contemporary trust research theories and methodologies, and b) what dimensions of trust are in need of further investigation in relation to UX perspectives on trust. Based on the review, we discuss methodological implications of focusing on the experience of trust in future research.
Original language | English |
---|---|
Title of host publication | Proceedings of the 31st Australian Conference on Human-Computer-Interaction, OzCHI 2019 |
Place of Publication | New York, USA |
Publisher | Association for Computing Machinery (ACM) |
Pages | 352-358 |
Number of pages | 7 |
ISBN (Electronic) | 9781450376969 |
DOIs | |
Publication status | Published - 2020 |
Event | Australian Computer Human Interaction Conference 2019 - Esplanade Hotel Fremantle, Fremantle, Australia Duration: 2 Dec 2019 → 5 Dec 2019 Conference number: 31st http://ozchi2019.visemex.org/wp/ https://dl.acm.org/doi/proceedings/10.1145/3369457 (Proceedings) |
Publication series
Name | ACM International Conference Proceeding Series |
---|
Conference
Conference | Australian Computer Human Interaction Conference 2019 |
---|---|
Abbreviated title | OZCHI 2019 |
Country/Territory | Australia |
City | Fremantle |
Period | 2/12/19 → 5/12/19 |
Internet address |
Keywords
- Automation
- Autonomous vehicles
- Design ethnography
- Trust
- User experience