Understanding trust in automated vehicles

Kaspar Raats; Vaike Fors; Sarah Pink

doi:10.1145/3369457.3369493

Understanding trust in automated vehicles

Kaspar Raats, Vaike Fors, Sarah Pink

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

4 Citations (Scopus)

Abstract

Autonomous vehicles (AVs) are developed to increase safety, and bring environmental benefits. Nevertheless, there is growing skepticism in society regarding these technologies, a tendency that centres issues of trust in research and design of future AVs. In this paper, we raise the question of how trust has been understood and researched in relation to automation within the field of Human-Computer Interaction (HCI) thus far and what has been identified as key issues to deepen our understanding of personal trust in contemporary AVs. To answer this question, we systematically reviewed 232 HCI research articles on trust in automation and AVs to identify a) key aspects of contemporary trust research theories and methodologies, and b) what dimensions of trust are in need of further investigation in relation to UX perspectives on trust. Based on the review, we discuss methodological implications of focusing on the experience of trust in future research.

Original language	English
Title of host publication	Proceedings of the 31st Australian Conference on Human-Computer-Interaction, OzCHI 2019
Place of Publication	New York, USA
Publisher	Association for Computing Machinery (ACM)
Pages	352-358
Number of pages	7
ISBN (Electronic)	9781450376969
DOIs	https://doi.org/10.1145/3369457.3369493
Publication status	Published - 2020
Event	Australian Computer Human Interaction Conference 2019 - Esplanade Hotel Fremantle, Fremantle, Australia Duration: 2 Dec 2019 → 5 Dec 2019 Conference number: 31st http://ozchi2019.visemex.org/wp/ https://dl.acm.org/doi/proceedings/10.1145/3369457 (Proceedings)

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	Australian Computer Human Interaction Conference 2019
Abbreviated title	OZCHI 2019
Country/Territory	Australia
City	Fremantle
Period	2/12/19 → 5/12/19
Internet address	http://ozchi2019.visemex.org/wp/ https://dl.acm.org/doi/proceedings/10.1145/3369457 (Proceedings)

Keywords

Automation
Autonomous vehicles
Design ethnography
Trust
User experience

Access to Document

10.1145/3369457.3369493

Cite this

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title = "Understanding trust in automated vehicles",

abstract = "Autonomous vehicles (AVs) are developed to increase safety, and bring environmental benefits. Nevertheless, there is growing skepticism in society regarding these technologies, a tendency that centres issues of trust in research and design of future AVs. In this paper, we raise the question of how trust has been understood and researched in relation to automation within the field of Human-Computer Interaction (HCI) thus far and what has been identified as key issues to deepen our understanding of personal trust in contemporary AVs. To answer this question, we systematically reviewed 232 HCI research articles on trust in automation and AVs to identify a) key aspects of contemporary trust research theories and methodologies, and b) what dimensions of trust are in need of further investigation in relation to UX perspectives on trust. Based on the review, we discuss methodological implications of focusing on the experience of trust in future research.",

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author = "Kaspar Raats and Vaike Fors and Sarah Pink",

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language = "English",

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booktitle = "Proceedings of the 31st Australian Conference on Human-Computer-Interaction, OzCHI 2019",

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Raats, K, Fors, V & Pink, S 2020, Understanding trust in automated vehicles. in Proceedings of the 31st Australian Conference on Human-Computer-Interaction, OzCHI 2019. ACM International Conference Proceeding Series, Association for Computing Machinery (ACM), New York, USA, pp. 352-358, Australian Computer Human Interaction Conference 2019, Fremantle, Western Australia, Australia, 2/12/19. https://doi.org/10.1145/3369457.3369493

Understanding trust in automated vehicles. / Raats, Kaspar; Fors, Vaike; Pink, Sarah.

Proceedings of the 31st Australian Conference on Human-Computer-Interaction, OzCHI 2019. New York, USA : Association for Computing Machinery (ACM), 2020. p. 352-358 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

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AU - Fors, Vaike

AU - Pink, Sarah

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N2 - Autonomous vehicles (AVs) are developed to increase safety, and bring environmental benefits. Nevertheless, there is growing skepticism in society regarding these technologies, a tendency that centres issues of trust in research and design of future AVs. In this paper, we raise the question of how trust has been understood and researched in relation to automation within the field of Human-Computer Interaction (HCI) thus far and what has been identified as key issues to deepen our understanding of personal trust in contemporary AVs. To answer this question, we systematically reviewed 232 HCI research articles on trust in automation and AVs to identify a) key aspects of contemporary trust research theories and methodologies, and b) what dimensions of trust are in need of further investigation in relation to UX perspectives on trust. Based on the review, we discuss methodological implications of focusing on the experience of trust in future research.

AB - Autonomous vehicles (AVs) are developed to increase safety, and bring environmental benefits. Nevertheless, there is growing skepticism in society regarding these technologies, a tendency that centres issues of trust in research and design of future AVs. In this paper, we raise the question of how trust has been understood and researched in relation to automation within the field of Human-Computer Interaction (HCI) thus far and what has been identified as key issues to deepen our understanding of personal trust in contemporary AVs. To answer this question, we systematically reviewed 232 HCI research articles on trust in automation and AVs to identify a) key aspects of contemporary trust research theories and methodologies, and b) what dimensions of trust are in need of further investigation in relation to UX perspectives on trust. Based on the review, we discuss methodological implications of focusing on the experience of trust in future research.

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KW - Autonomous vehicles

KW - Design ethnography

KW - Trust

KW - User experience

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Understanding trust in automated vehicles

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Keywords

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