Understanding the quality of relationships in consumer services: a study in a retail environment

Research output: Contribution to journalArticleResearchpeer-review

53 Citations (Scopus)
Original languageEnglish
Pages (from-to)244 - 264
Number of pages21
JournalInternational Journal of Quality and Reliability Management
Volume23
Issue number3
DOIs
Publication statusPublished - 2006

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