Understanding the Interaction between Older Adults and Soft Service Robots: Insights from Robotics and the Technology Acceptance Model

As the world’s population increasingly ages, we need technological solutions such as robotics technology to assist older adults in their daily tasks. In this regard, we examine soft service robots’ potential to help care for the elderly. To do so, we developed and tested the degree to which they would accept a soft service robot that catered to their functional needs in the home environment. We used embodied artificial to develop an in-house teleoperated human-sized soft service robot that performed object-retrieval tasks with a soft gripper. Using an extended technology acceptance model as a theoretical lens, we conducted a study with 79 older adults to examine the degree to which they would accept a soft service robot in the home environment. We found perceived ease of use, perceived usefulness, and subjective norms as significant predictors that positively influenced older adults’ intention to adopt and use soft service robots. However, we also found that perceived anxiety and perceived likability did not significantly predict older adults’ intention to adopt and use soft service robots. We discuss the implications, limitations, and future research directions that arise from these findings.