Understanding the effects of hard TQM on role stressors

Pei Lee Teh; Chen Chen Yong; Arumugam Veeri

Understanding the effects of hard TQM on role stressors

Pei Lee Teh, Chen Chen Yong, Arumugam Veeri

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other › peer-review

Abstract

This study examines both direct and mediating relationships between hard Total Quality Management (TQM) and role stressors (i.e., role conflict and role ambiguity) experienced by employees. The dimensions of hard TQM included customer focus, process management and information analysis. Analysis of 422 employees from ISO certified organizations in Malaysia revealed that the higher levels of role conflict lead to higher levels of role ambiguity. Process management was negatively related to role ambiguity. Information analysis was found to have a negative relationship with role conflict. Following the test of mediating effects, information analysis was found to have a negative relationship with role ambiguity, mediated by role conflict. To our knowledge, this is the first empirical study of an integrative framework linking hard TQM with two role stressors (i.e., role conflict and role ambiguity). This study provides a new platform for future quality management research in creating awareness of individual influence of hard TQM on employees' role ambiguity and role conflict. The proposed integrative framework is also valuable for organizational administrators and managers to assess the role of hard TQM in reducing employees' role conflict and role ambiguity.

Original language	English
Title of host publication	Business Transformation through Innovation and Knowledge Management
Subtitle of host publication	An Academic Perspective - Proceedings of the 14th International Business Information Management Association Conference, IBIMA 2010
Publisher	IBIMA Publishing
Pages	693-701
Number of pages	9
ISBN (Print)	9780982148938
Publication status	Published - 2010
Externally published	Yes
Event	International Business Information Management 2010 - Istanbul, Türkiye Duration: 23 Jun 2010 → 24 Jun 2010 Conference number: 14th https://ibima.org/conference/14th-ibima-conference/

Publication series

Name	Business Transformation through Innovation and Knowledge Management: An Academic Perspective - Proceedings of the 14th International Business Information Management Association Conference, IBIMA 2010
Volume	2

Conference

Conference	International Business Information Management 2010
Abbreviated title	IBIMA 2010
Country/Territory	Türkiye
City	Istanbul
Period	23/06/10 → 24/06/10
Other	IBIMA held two conferences in 2010 with the same name.
Internet address	https://ibima.org/conference/14th-ibima-conference/

Keywords

Mediating effect
Role ambiguity
Role conflict
Total quality management

Cite this

Teh, P. L., Yong, C. C., & Veeri, A. (2010). Understanding the effects of hard TQM on role stressors. In Business Transformation through Innovation and Knowledge Management: An Academic Perspective - Proceedings of the 14th International Business Information Management Association Conference, IBIMA 2010 (pp. 693-701). (Business Transformation through Innovation and Knowledge Management: An Academic Perspective - Proceedings of the 14th International Business Information Management Association Conference, IBIMA 2010; Vol. 2). IBIMA Publishing.

Teh, Pei Lee ; Yong, Chen Chen ; Veeri, Arumugam. / Understanding the effects of hard TQM on role stressors. Business Transformation through Innovation and Knowledge Management: An Academic Perspective - Proceedings of the 14th International Business Information Management Association Conference, IBIMA 2010. IBIMA Publishing, 2010. pp. 693-701 (Business Transformation through Innovation and Knowledge Management: An Academic Perspective - Proceedings of the 14th International Business Information Management Association Conference, IBIMA 2010).

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Teh, PL, Yong, CC & Veeri, A 2010, Understanding the effects of hard TQM on role stressors. in Business Transformation through Innovation and Knowledge Management: An Academic Perspective - Proceedings of the 14th International Business Information Management Association Conference, IBIMA 2010. Business Transformation through Innovation and Knowledge Management: An Academic Perspective - Proceedings of the 14th International Business Information Management Association Conference, IBIMA 2010, vol. 2, IBIMA Publishing, pp. 693-701, International Business Information Management 2010, Istanbul, Türkiye, 23/06/10.

Understanding the effects of hard TQM on role stressors. / Teh, Pei Lee; Yong, Chen Chen; Veeri, Arumugam.
Business Transformation through Innovation and Knowledge Management: An Academic Perspective - Proceedings of the 14th International Business Information Management Association Conference, IBIMA 2010. IBIMA Publishing, 2010. p. 693-701 (Business Transformation through Innovation and Knowledge Management: An Academic Perspective - Proceedings of the 14th International Business Information Management Association Conference, IBIMA 2010; Vol. 2).

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other › peer-review

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AU - Yong, Chen Chen

AU - Veeri, Arumugam

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N2 - This study examines both direct and mediating relationships between hard Total Quality Management (TQM) and role stressors (i.e., role conflict and role ambiguity) experienced by employees. The dimensions of hard TQM included customer focus, process management and information analysis. Analysis of 422 employees from ISO certified organizations in Malaysia revealed that the higher levels of role conflict lead to higher levels of role ambiguity. Process management was negatively related to role ambiguity. Information analysis was found to have a negative relationship with role conflict. Following the test of mediating effects, information analysis was found to have a negative relationship with role ambiguity, mediated by role conflict. To our knowledge, this is the first empirical study of an integrative framework linking hard TQM with two role stressors (i.e., role conflict and role ambiguity). This study provides a new platform for future quality management research in creating awareness of individual influence of hard TQM on employees' role ambiguity and role conflict. The proposed integrative framework is also valuable for organizational administrators and managers to assess the role of hard TQM in reducing employees' role conflict and role ambiguity.

AB - This study examines both direct and mediating relationships between hard Total Quality Management (TQM) and role stressors (i.e., role conflict and role ambiguity) experienced by employees. The dimensions of hard TQM included customer focus, process management and information analysis. Analysis of 422 employees from ISO certified organizations in Malaysia revealed that the higher levels of role conflict lead to higher levels of role ambiguity. Process management was negatively related to role ambiguity. Information analysis was found to have a negative relationship with role conflict. Following the test of mediating effects, information analysis was found to have a negative relationship with role ambiguity, mediated by role conflict. To our knowledge, this is the first empirical study of an integrative framework linking hard TQM with two role stressors (i.e., role conflict and role ambiguity). This study provides a new platform for future quality management research in creating awareness of individual influence of hard TQM on employees' role ambiguity and role conflict. The proposed integrative framework is also valuable for organizational administrators and managers to assess the role of hard TQM in reducing employees' role conflict and role ambiguity.

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Teh PL, Yong CC, Veeri A. Understanding the effects of hard TQM on role stressors. In Business Transformation through Innovation and Knowledge Management: An Academic Perspective - Proceedings of the 14th International Business Information Management Association Conference, IBIMA 2010. IBIMA Publishing. 2010. p. 693-701. (Business Transformation through Innovation and Knowledge Management: An Academic Perspective - Proceedings of the 14th International Business Information Management Association Conference, IBIMA 2010).

Understanding the effects of hard TQM on role stressors

Abstract

Publication series

Conference

Keywords

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Cite this