Understanding Passenger Perceptions and Behaviors during Unplanned Rail Disruptions

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Due to aging infrastructure, increasing demand and limited capacity, unplanned failures of urban rail systems have become a major concern for cities worldwide. A key feature of unplanned rail disruption (URD) is the often chaotic and crowded conditions which arise. Passengers are placed in a situation of uncertainty and must often find their own way to react. Because rail staff are busy coordinating responses, little is known of how passengers actually behave during a URD; what alternative modes are used when passengers leave stations?. In addition, apart from often 'colourful' complaints, it is often unclear what passengers think of operator responses; what are passengers priorities for responding to URD's? This research aims to understand passenger behaviours, perceptions and priority interventions in response to unplanned urban passenger rail disruptions. It reports on a major survey of rider responses undertaken for users of the Metropolitan heavy rail system in Melbourne, Australia.

Original languageEnglish
Title of host publicationWorld Conference on Transport Research - WCTR 2016 Shanghai. 10-15 July 2016 [proceedings]
EditorsFusun Ulengin, Keping Li, Manfred Boltze
Number of pages11
Publication statusPublished - 2017
EventWorld Conference on Transport Research 2016 - Shanghai, China
Duration: 10 Jul 201615 Jul 2016
Conference number: 14th

Publication series

NameTransportation Research Procedia
PublisherElsevier BV
ISSN (Electronic)2352-1465


ConferenceWorld Conference on Transport Research 2016
Abbreviated titleWCTR 2016
Internet address


  • fare evasion
  • structural equation modelling
  • theory of planned behaviour

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