Understanding health information system implementation in an Indonesian primary health centre: a sociotechnical perspective

Hadi Hariyanto, Larry Stillman, Tom Denison

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Abstract

The implementation of health information systems (HIS) faces major challenges in developing countries. These challenges are due to the complex nature of the healthcare sector that involves complex interactions between various professional groups, technologies and organisational interest. This paper explores socio-technical challenges during a HIS implementation in a primary health centre (PHC) in Bandung City, Indonesia. An Actor- Network Theory (ANT) informed qualitative case study is applied to explore how a variety of human and non-human actions influences the stability of the HIS implementation network and what factors preserve the durability of the HIS implementation. We found un-finished translation processes; vendor support and external encounters affect the stability of the network. However, organisational factors (management authority and support, staff adaptation, and local policy) can preserve implementation durability regardless of the limitations of the HIS.
Original languageEnglish
Title of host publicationPACIS 2018 Proceedings
EditorsMotonari Tanabu, Dai Senoo
Place of PublicationAtlanta GA USA
PublisherAssociation for Information Systems
Pages1919-1932
Number of pages14
ISBN (Print)9784902590838
Publication statusPublished - 2018

Publication series

NameAIS eLibrary

Keywords

  • health information system, primary health centre, actor-network theory, network stability, the fluidity of software, Indonesia

Cite this

Hariyanto, H., Stillman, L., & Denison, T. (2018). Understanding health information system implementation in an Indonesian primary health centre: a sociotechnical perspective. In M. Tanabu, & D. Senoo (Eds.), PACIS 2018 Proceedings (pp. 1919-1932). (AIS eLibrary). Atlanta GA USA: Association for Information Systems.
Hariyanto, Hadi ; Stillman, Larry ; Denison, Tom. / Understanding health information system implementation in an Indonesian primary health centre : a sociotechnical perspective. PACIS 2018 Proceedings. editor / Motonari Tanabu ; Dai Senoo. Atlanta GA USA : Association for Information Systems, 2018. pp. 1919-1932 (AIS eLibrary).
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Hariyanto, H, Stillman, L & Denison, T 2018, Understanding health information system implementation in an Indonesian primary health centre: a sociotechnical perspective. in M Tanabu & D Senoo (eds), PACIS 2018 Proceedings. AIS eLibrary, Association for Information Systems, Atlanta GA USA, pp. 1919-1932.

Understanding health information system implementation in an Indonesian primary health centre : a sociotechnical perspective. / Hariyanto, Hadi; Stillman, Larry; Denison, Tom.

PACIS 2018 Proceedings. ed. / Motonari Tanabu; Dai Senoo. Atlanta GA USA : Association for Information Systems, 2018. p. 1919-1932 (AIS eLibrary).

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

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Hariyanto H, Stillman L, Denison T. Understanding health information system implementation in an Indonesian primary health centre: a sociotechnical perspective. In Tanabu M, Senoo D, editors, PACIS 2018 Proceedings. Atlanta GA USA: Association for Information Systems. 2018. p. 1919-1932. (AIS eLibrary).