Understanding health information system implementation in an Indonesian primary health centre: a sociotechnical perspective

Hadi Hariyanto, Larry Stillman, Tom Denison

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review


    The implementation of health information systems (HIS) faces major challenges in developing countries. These challenges are due to the complex nature of the healthcare sector that involves complex interactions between various professional groups, technologies and organisational interest. This paper explores socio-technical challenges during a HIS implementation in a primary health centre (PHC) in Bandung City, Indonesia. An Actor- Network Theory (ANT) informed qualitative case study is applied to explore how a variety of human and non-human actions influences the stability of the HIS implementation network and what factors preserve the durability of the HIS implementation. We found un-finished translation processes; vendor support and external encounters affect the stability of the network. However, organisational factors (management authority and support, staff adaptation, and local policy) can preserve implementation durability regardless of the limitations of the HIS.
    Original languageEnglish
    Title of host publicationPACIS 2018 Proceedings
    EditorsMotonari Tanabu, Dai Senoo
    Place of PublicationAtlanta GA USA
    PublisherAssociation for Information Systems
    Number of pages14
    ISBN (Print)9784902590838
    Publication statusPublished - 2018
    EventPacific Asia Conference on Information Systems 2018 - Yokohama, Japan
    Duration: 26 Jun 201830 Jun 2018
    Conference number: 22nd
    http://pacis2018.org/ (Website)
    https://aisel.aisnet.org/pacis2018/ (Proceedings)

    Publication series

    NameAIS eLibrary


    ConferencePacific Asia Conference on Information Systems 2018
    Abbreviated titlePACIS 2018
    Internet address


    • health information system, primary health centre, actor-network theory, network stability, the fluidity of software, Indonesia

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