Understanding health information system implementation in an Indonesian primary health centre: a sociotechnical perspective

Hadi Hariyanto, Larry Stillman, Tom Denison

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review


    The implementation of health information systems (HIS) faces major challenges in developing countries. These challenges are due to the complex nature of the healthcare sector that involves complex interactions between various professional groups, technologies and organisational interest. This paper explores socio-technical challenges during a HIS implementation in a primary health centre (PHC) in Bandung City, Indonesia. An Actor- Network Theory (ANT) informed qualitative case study is applied to explore how a variety of human and non-human actions influences the stability of the HIS implementation network and what factors preserve the durability of the HIS implementation. We found un-finished translation processes; vendor support and external encounters affect the stability of the network. However, organisational factors (management authority and support, staff adaptation, and local policy) can preserve implementation durability regardless of the limitations of the HIS.
    Original languageEnglish
    Title of host publicationPACIS 2018 Proceedings
    EditorsMotonari Tanabu, Dai Senoo
    Place of PublicationAtlanta GA USA
    PublisherAssociation for Information Systems
    Number of pages14
    ISBN (Print)9784902590838
    Publication statusPublished - 2018
    EventPacific Asia Conference on Information Systems 2016: IT Governance for Future Society - Chiayi, Taiwan
    Duration: 27 Jun 20161 Jul 2016
    Conference number: 20th

    Publication series

    NameAIS eLibrary


    ConferencePacific Asia Conference on Information Systems 2016
    Abbreviated titlePACIS 2016
    OtherThe Pacific Asia Conference on Information Systems (PACIS) is an annual academic conference intended to provide a high quality conference for researchers, senior scholars, practitioners to share their visions and knowledge. The theme of the conference this year is “IT Governance for Future Society.” With the rapid development and application of new information technologies, how to manage them effectively to increase productivity and reduce risks is critical. This is particularly important for developing countries in the Asia Pacific Region.
    Internet address


    • health information system, primary health centre, actor-network theory, network stability, the fluidity of software, Indonesia

    Cite this

    Hariyanto, H., Stillman, L., & Denison, T. (2018). Understanding health information system implementation in an Indonesian primary health centre: a sociotechnical perspective. In M. Tanabu, & D. Senoo (Eds.), PACIS 2018 Proceedings (pp. 1919-1932). (AIS eLibrary). Association for Information Systems. https://aisel.aisnet.org/pacis2018/219