Trade-offs in customer-employee focus: implications on boundary-spanning capabilities

Yelena Tsarenko, Felix T Mavondo, Mark T Gabbott, Graham Hooley, Gordon Greenly

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@article{7b0d8e1bcd194e559a8fb45761ed156e,

title = "Trade-offs in customer-employee focus: implications on boundary-spanning capabilities",

author = "Yelena Tsarenko and Mavondo, {Felix T} and Gabbott, {Mark T} and Graham Hooley and Gordon Greenly",

year = "2005",

doi = "10.1300/J037v14n01_06",

language = "English",

volume = "14",

pages = "105 -- 124",

journal = "Journal of Euromarketing",

issn = "1049-6483",

publisher = "Taylor & Francis",

number = "1/2",

}

TY - JOUR

T1 - Trade-offs in customer-employee focus: implications on boundary-spanning capabilities

AU - Tsarenko, Yelena

AU - Mavondo, Felix T

AU - Gabbott, Mark T

AU - Hooley, Graham

AU - Greenly, Gordon

PY - 2005

Y1 - 2005

U2 - 10.1300/J037v14n01_06

DO - 10.1300/J037v14n01_06

M3 - Article

VL - 14

SP - 105

EP - 124

JO - Journal of Euromarketing

JF - Journal of Euromarketing

SN - 1049-6483

IS - 1/2

ER -