@inproceedings{db18cf7427cf4eaa95be0925c72ff6f2,
title = "TQM in higher education: the application of stakeholder management",
author = "Anderson, {Mary Gifford}",
year = "2005",
language = "English",
isbn = "0732622778",
pages = "12 -- 17",
editor = "Amrik Sohal and Richard Cooney",
booktitle = "Applications and synthesis in the global economy: Proceedings of the Seventh International Research Conference on Quality, Innovation and Knowledge Management",
publisher = "Monash University",
note = "International Research Conference on Quality Innovation and Knowledge Management 2005 ; Conference date: 01-01-2005",
}