TQM and the learning organization

Amrik Sohal, Michael Morrison

Research output: Contribution to journalArticleResearchpeer-review

16 Citations (Scopus)

Abstract

Questions the difference between TQM and organizational learning, including characteristics and problems encountered - states that TQM is a vehicle for organizational learning. Uses Australian organizations to provide examples of this link. Examines systematic problem solving, experimenting with new approaches, learning from experience and the transfer of knowledge within these three companies. Concludes that TQM is part of becoming a learning organization, but that most TQM initiatives do not lead to organizational learning.

Original languageEnglish
Pages (from-to)32-34
Number of pages3
JournalManaging Service Quality
Volume5
Issue number6
DOIs
Publication statusPublished - Dec 1995

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