TY - JOUR
T1 - Toyota Motor Corporation Australia
T2 - a case study
AU - Sohal, Amrik S.
AU - Samson, Danny
AU - Ramsay, Liz
PY - 1994
Y1 - 1994
N2 - This article presents a case study which describes the quality improvement initiatives undertaken by the Toyota Motor Corporation Australia which resulted in it's winning the 1991 Australian Quality Award. Based on extensive interviews with managers and employees, the case study discusses the formation of the Quality Administration Division and it's role in Toyota's quality improvement programme. Also discussed are Toyota's quality policy, customer orientation, supplier quality assessment system, standardization and quality control, training, employee involvement and quality performance. The substantial improvements made by Toyota Australia in product quality and productivity have resulted in additional investment in a greenfield manufacturing plant in Melbourne.
AB - This article presents a case study which describes the quality improvement initiatives undertaken by the Toyota Motor Corporation Australia which resulted in it's winning the 1991 Australian Quality Award. Based on extensive interviews with managers and employees, the case study discusses the formation of the Quality Administration Division and it's role in Toyota's quality improvement programme. Also discussed are Toyota's quality policy, customer orientation, supplier quality assessment system, standardization and quality control, training, employee involvement and quality performance. The substantial improvements made by Toyota Australia in product quality and productivity have resulted in additional investment in a greenfield manufacturing plant in Melbourne.
UR - http://www.scopus.com/inward/record.url?scp=55249105506&partnerID=8YFLogxK
U2 - 10.1080/09544129400000062
DO - 10.1080/09544129400000062
M3 - Article
AN - SCOPUS:55249105506
VL - 5
SP - 431
EP - 440
JO - Total Quality Management
JF - Total Quality Management
SN - 0954-4127
IS - 6
ER -