Towards establishing a hierarchy of importance of customer service measures

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Proceedings of the fourth Australasian services research workshop
Editors	Janine Hendry, Colin Jevons, Chris Dubelaar
Place of Publication	Melbourne Vic Australia
Publisher	Monash University
Pages	111 - 121
Number of pages	11
ISBN (Print)	0-7326-2199-2
Publication status	Published - 2002
Event	Australasian Services Research Workshop 2002 - Melbourne Vic, Australia Duration: 7 Feb 2002 → 8 Feb 2002 Conference number: 4th

Conference	Australasian Services Research Workshop 2002
Country/Territory	Australia
City	Melbourne Vic
Period	7/02/02 → 8/02/02

Cite this

@inproceedings{5dc56d699c534b6abed88cb5589f9a75,

title = "Towards establishing a hierarchy of importance of customer service measures",

author = "David Stewart and Colin Jevons",

year = "2002",

language = "English",

isbn = "0-7326-2199-2",

pages = "111 -- 121",

editor = "Janine Hendry and Colin Jevons and Chris Dubelaar",

booktitle = "Proceedings of the fourth Australasian services research workshop",

publisher = "Monash University",

address = "Australia",

note = "Australasian Services Research Workshop 2002 ; Conference date: 07-02-2002 Through 08-02-2002",

}

Towards establishing a hierarchy of importance of customer service measures. / Stewart, David; Jevons, Colin.
Proceedings of the fourth Australasian services research workshop. ed. / Janine Hendry; Colin Jevons; Chris Dubelaar. Melbourne Vic Australia: Monash University, 2002. p. 111 - 121.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

TY - GEN

T1 - Towards establishing a hierarchy of importance of customer service measures

AU - Stewart, David

AU - Jevons, Colin

N1 - Conference code: 4th

PY - 2002

Y1 - 2002

M3 - Conference Paper

SN - 0-7326-2199-2

SP - 111

EP - 121

BT - Proceedings of the fourth Australasian services research workshop

A2 - Hendry, Janine

A2 - Jevons, Colin

A2 - Dubelaar, Chris

PB - Monash University

CY - Melbourne Vic Australia

T2 - Australasian Services Research Workshop 2002

Y2 - 7 February 2002 through 8 February 2002

ER -