Towards establishing a hierarchy of importance of customer service measures

David Stewart, Colin Jevons

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Original languageEnglish
Title of host publicationProceedings of the fourth Australasian services research workshop
EditorsJanine Hendry, Colin Jevons, Chris Dubelaar
Place of PublicationMelbourne Vic Australia
PublisherMonash University Publishing
Pages111 - 121
Number of pages11
ISBN (Print)0-7326-2199-2
Publication statusPublished - 2002
Event4th Australasian Services Research Workshop - Melbourne Vic, Australia
Duration: 7 Feb 20028 Feb 2002
Conference number: 4


Conference4th Australasian Services Research Workshop
CityMelbourne Vic

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