Towards establishing a hierarchy of importance of customer service measures

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Proceedings of the fourth Australasian services research workshop
Editors	Janine Hendry, Colin Jevons, Chris Dubelaar
Place of Publication	Melbourne Vic Australia
Publisher	Monash University Publishing
Pages	111 - 121
Number of pages	11
ISBN (Print)	0-7326-2199-2
Publication status	Published - 2002
Event	4th Australasian Services Research Workshop - Melbourne Vic, Australia Duration: 7 Feb 2002 → 8 Feb 2002 Conference number: 4

Conference	4th Australasian Services Research Workshop
Country/Territory	Australia
City	Melbourne Vic
Period	7/02/02 → 8/02/02

Cite this

@inproceedings{5dc56d699c534b6abed88cb5589f9a75,

title = "Towards establishing a hierarchy of importance of customer service measures",

author = "David Stewart and Colin Jevons",

year = "2002",

language = "English",

isbn = "0-7326-2199-2",

pages = "111 -- 121",

editor = "Janine Hendry and Colin Jevons and Chris Dubelaar",

booktitle = "Proceedings of the fourth Australasian services research workshop",

publisher = "Monash University Publishing",

address = "Australia",

note = "4th Australasian Services Research Workshop ; Conference date: 07-02-2002 Through 08-02-2002",

}

Towards establishing a hierarchy of importance of customer service measures. / Stewart, David; Jevons, Colin.
Proceedings of the fourth Australasian services research workshop. ed. / Janine Hendry; Colin Jevons; Chris Dubelaar. Melbourne Vic Australia: Monash University Publishing, 2002. p. 111 - 121.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

TY - GEN

T1 - Towards establishing a hierarchy of importance of customer service measures

AU - Stewart, David

AU - Jevons, Colin

N1 - Conference code: 4

PY - 2002

Y1 - 2002

M3 - Conference Paper

SN - 0-7326-2199-2

SP - 111

EP - 121

BT - Proceedings of the fourth Australasian services research workshop

A2 - Hendry, Janine

A2 - Jevons, Colin

A2 - Dubelaar, Chris

PB - Monash University Publishing

CY - Melbourne Vic Australia

T2 - 4th Australasian Services Research Workshop

Y2 - 7 February 2002 through 8 February 2002

ER -