Towards Enhancing Mobile App Reviews: A Structured Approach to User Review Entry, Analysis and Verification

Omar Haggag; John Grundy; Rashina Hoda

doi:10.5220/0012701000003687

Towards Enhancing Mobile App Reviews: A Structured Approach to User Review Entry, Analysis and Verification

Omar Haggag, John Grundy, Rashina Hoda

Department of Software Systems & Cybersecurity

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

2 Citations (Scopus)

Abstract

We propose an approach to address the shortcomings of current mobile app review systems on platforms such as the Apple App Store and Google Play. Currently, these platforms lack review categorisation and authentication of genuine user feedback, posing significant barriers for app developers and users. We propose an approach combining socio-technical grounded theory (STGT) and advanced natural language processing (NLP) tools such as GPT-4 to analyse user reviews, providing deeper insights into app functionalities, problems, and ultimately, user satisfaction. An interactive UI prototype is presented to demonstrate the use of structured, verified feedback. This includes a novel review submission process with categorisation/tagging and a”verified download” tag to ensure review authenticity. The goal of our approach is to enhance the app ecosystem by assisting developers in prioritising improvements and enabling users to make informed choices, encouraging a more robust and user-centric digital marketplace.

Original language	English
Title of host publication	Proceedings of the 19th International Conference on Evaluation of Novel Approaches to Software Engineering
Editors	Hermann Kaindl, Mike Mannion, Leszek Maciaszek
Place of Publication	Setúbal Portugal
Publisher	Scitepress
Pages	598-604
Number of pages	7
Volume	1
ISBN (Electronic)	9789897586965
DOIs	https://doi.org/10.5220/0012701000003687
Publication status	Published - 2024
Event	International Conference on Evaluation of Novel Approaches to Software Engineering 2024 - Angers, France Duration: 28 Apr 2024 → 29 Apr 2024 Conference number: 19th https://www.scitepress.org/ProceedingsDetails.aspx?ID=k7MG92JA1U4=&t=1 (Proceedings) https://enase.scitevents.org/ (Website)

Conference

Conference	International Conference on Evaluation of Novel Approaches to Software Engineering 2024
Abbreviated title	ENASE 2024
Country/Territory	France
City	Angers
Period	28/04/24 → 29/04/24
Internet address	https://www.scitepress.org/ProceedingsDetails.aspx?ID=k7MG92JA1U4=&t=1 (Proceedings) https://enase.scitevents.org/ (Website)

Keywords

Analysis
App Stores
Categorisation
ChatGPT
GPT-4
Mobile Apps
STGT
Tagging
Transparency
User Reviews

Access to Document

10.5220/0012701000003687Licence: CC BY-NC-ND

596220540-oaFinal published version, 2.46 MBLicence: CC BY-NC-ND

Cite this

Haggag, O., Grundy, J., & Hoda, R. (2024). Towards Enhancing Mobile App Reviews: A Structured Approach to User Review Entry, Analysis and Verification. In H. Kaindl, M. Mannion, & L. Maciaszek (Eds.), Proceedings of the 19th International Conference on Evaluation of Novel Approaches to Software Engineering (Vol. 1, pp. 598-604). Scitepress. https://doi.org/10.5220/0012701000003687

Haggag, Omar ; Grundy, John ; Hoda, Rashina. / Towards Enhancing Mobile App Reviews : A Structured Approach to User Review Entry, Analysis and Verification. Proceedings of the 19th International Conference on Evaluation of Novel Approaches to Software Engineering. editor / Hermann Kaindl ; Mike Mannion ; Leszek Maciaszek. Vol. 1 Setúbal Portugal : Scitepress, 2024. pp. 598-604

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title = "Towards Enhancing Mobile App Reviews: A Structured Approach to User Review Entry, Analysis and Verification",

abstract = "We propose an approach to address the shortcomings of current mobile app review systems on platforms such as the Apple App Store and Google Play. Currently, these platforms lack review categorisation and authentication of genuine user feedback, posing significant barriers for app developers and users. We propose an approach combining socio-technical grounded theory (STGT) and advanced natural language processing (NLP) tools such as GPT-4 to analyse user reviews, providing deeper insights into app functionalities, problems, and ultimately, user satisfaction. An interactive UI prototype is presented to demonstrate the use of structured, verified feedback. This includes a novel review submission process with categorisation/tagging and a”verified download” tag to ensure review authenticity. The goal of our approach is to enhance the app ecosystem by assisting developers in prioritising improvements and enabling users to make informed choices, encouraging a more robust and user-centric digital marketplace.",

keywords = "Analysis, App Stores, Categorisation, ChatGPT, GPT-4, Mobile Apps, STGT, Tagging, Transparency, User Reviews",

author = "Omar Haggag and John Grundy and Rashina Hoda",

note = "Funding Information: Haggag and Grundy are supported by ARC Laureate Fellowship FL190100035. Publisher Copyright: {\textcopyright} 2024 by SCITEPRESS – Science and Technology Publications, Lda.; International Conference on Evaluation of Novel Approaches to Software Engineering 2024, ENASE 2024 ; Conference date: 28-04-2024 Through 29-04-2024",

year = "2024",

doi = "10.5220/0012701000003687",

language = "English",

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pages = "598--604",

editor = "Hermann Kaindl and Mike Mannion and Leszek Maciaszek",

booktitle = "Proceedings of the 19th International Conference on Evaluation of Novel Approaches to Software Engineering",

publisher = "Scitepress",

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Haggag, O , Grundy, J & Hoda, R 2024, Towards Enhancing Mobile App Reviews: A Structured Approach to User Review Entry, Analysis and Verification. in H Kaindl, M Mannion & L Maciaszek (eds), Proceedings of the 19th International Conference on Evaluation of Novel Approaches to Software Engineering. vol. 1, Scitepress, Setúbal Portugal, pp. 598-604, International Conference on Evaluation of Novel Approaches to Software Engineering 2024, Angers, France, 28/04/24. https://doi.org/10.5220/0012701000003687

Towards Enhancing Mobile App Reviews: A Structured Approach to User Review Entry, Analysis and Verification. / Haggag, Omar ; Grundy, John ; Hoda, Rashina.
Proceedings of the 19th International Conference on Evaluation of Novel Approaches to Software Engineering. ed. / Hermann Kaindl; Mike Mannion; Leszek Maciaszek. Vol. 1 Setúbal Portugal: Scitepress, 2024. p. 598-604.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

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AB - We propose an approach to address the shortcomings of current mobile app review systems on platforms such as the Apple App Store and Google Play. Currently, these platforms lack review categorisation and authentication of genuine user feedback, posing significant barriers for app developers and users. We propose an approach combining socio-technical grounded theory (STGT) and advanced natural language processing (NLP) tools such as GPT-4 to analyse user reviews, providing deeper insights into app functionalities, problems, and ultimately, user satisfaction. An interactive UI prototype is presented to demonstrate the use of structured, verified feedback. This includes a novel review submission process with categorisation/tagging and a”verified download” tag to ensure review authenticity. The goal of our approach is to enhance the app ecosystem by assisting developers in prioritising improvements and enabling users to make informed choices, encouraging a more robust and user-centric digital marketplace.

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Y2 - 28 April 2024 through 29 April 2024

ER -

Haggag O , Grundy J , Hoda R. Towards Enhancing Mobile App Reviews: A Structured Approach to User Review Entry, Analysis and Verification. In Kaindl H, Mannion M, Maciaszek L, editors, Proceedings of the 19th International Conference on Evaluation of Novel Approaches to Software Engineering. Vol. 1. Setúbal Portugal: Scitepress. 2024. p. 598-604 doi: 10.5220/0012701000003687

Towards Enhancing Mobile App Reviews: A Structured Approach to User Review Entry, Analysis and Verification

Abstract

Conference

Keywords

Access to Document

Other files and links

HCMDSE: Human-centric Model-driven Software Engineering

Cite this

Towards Enhancing Mobile App Reviews: A Structured Approach to User Review Entry, Analysis and Verification

Abstract

Conference

Keywords

Access to Document

Other files and links

Projects

HCMDSE: Human-centric Model-driven Software Engineering

Cite this