Towards development of an instrument to measure mobile portal user satisfaction

Research output: Contribution to conferencePaperpeer-review


The usage of mobile phones and their related Internet transactional activity through mobile portals (m-portals) are an everyday activity for increasing numbers of people. However, unlike investigation of users' attitudes to more static computing devices, user satisfaction with m-portals is yet to be researched. In addressing this gap, this research draws upon knowledge gained from Stage One of a project that used focus groups to establish the dimensions and items regarded as relevant for measuring m-portal user satisfaction. Based on this, the results from Stage Two, namely the development and validation of a multiple-item instrument for measuring user satisfaction with mportals are now reported. The theoretical contribution of this study concerns development of an instrument to measure user satisfaction in the context of m-portals. This extends knowledge in the measurement stream of Information Systems research. Moreover, through measured understanding of user attitudes to post adoption of m-portals, findings inform the m-commerce stream of research.

Original languageEnglish
Number of pages16
Publication statusPublished - 1 Jan 2013
EventPacific Asia Conference on Information Systems 2013 - Jeju Island, Korea, South
Duration: 18 Jun 201322 Jun 2013
Conference number: 17th (Proceedings)


ConferencePacific Asia Conference on Information Systems 2013
Abbreviated titlePACIS 2013
Country/TerritoryKorea, South
CityJeju Island
Internet address


  • Instrument development
  • M-portal
  • Mobile technology
  • User satisfaction

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