Towards development of an instrument to measure mobile portal user satisfaction

Research output: Contribution to conferencePaper

Abstract

The usage of mobile phones and their related Internet transactional activity through mobile portals (m-portals) are an everyday activity for increasing numbers of people. However, unlike investigation of users' attitudes to more static computing devices, user satisfaction with m-portals is yet to be researched. In addressing this gap, this research draws upon knowledge gained from Stage One of a project that used focus groups to establish the dimensions and items regarded as relevant for measuring m-portal user satisfaction. Based on this, the results from Stage Two, namely the development and validation of a multiple-item instrument for measuring user satisfaction with mportals are now reported. The theoretical contribution of this study concerns development of an instrument to measure user satisfaction in the context of m-portals. This extends knowledge in the measurement stream of Information Systems research. Moreover, through measured understanding of user attitudes to post adoption of m-portals, findings inform the m-commerce stream of research.

Original languageEnglish
Number of pages16
Publication statusPublished - 1 Jan 2013
EventPacific Asia Conference on Information Systems 2013 - Jeju Island, Korea, Republic of (South)
Duration: 18 Jun 201322 Jun 2013
Conference number: 17th
http://www.pacis-net.org/index.php?year=2013

Conference

ConferencePacific Asia Conference on Information Systems 2013
Abbreviated titlePACIS 2013
CountryKorea, Republic of (South)
CityJeju Island
Period18/06/1322/06/13
Internet address

Keywords

  • Instrument development
  • M-portal
  • Mobile technology
  • User satisfaction

Cite this

Seng, D., Wilkin, C., & Sugianto, L. F. (2013). Towards development of an instrument to measure mobile portal user satisfaction. Paper presented at Pacific Asia Conference on Information Systems 2013, Jeju Island, Korea, Republic of (South). https://aisel.aisnet.org/pacis2013/140/