Towards an understanding of valence in E-Government services

Jason Simpson; John Campbell; Thuy Pham; Byron Keating; Carla Wilkin

Towards an understanding of valence in E-Government services

Jason Simpson, John Campbell, Thuy Pham, Byron Keating, Carla Wilkin

Department of Accounting

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other

Abstract

The Australian government, to remind job seekers of appointments with employment services providers in order to cut costs and free up human resources, is using technologies such as Short Messaging Services (SMS). However, the technologies in-use are but one side of this equation – the specifics of how these technologies are used is the other side, and these specifics are highly under-theorized, particularly in regard to the views of the people to which these technologies are directed. The purpose of this paper is to provide a theoretical framing for this phenomenon as well as to introduce an emerging methodological direction that may allow for a better understanding of demographic-specific values and thereby better valence framing. The paper also theorizes reactions to information that could be applicable elsewhere, not just in e-government or with SMS, thereby contributing to discussions surrounding the ‘Big Data’ debate.

Original language	English
Title of host publication	Australasian Conference on Information Systems (ACIS) 2015 Proceedings
Editors	Frada Burstein, Helana Scheepers, Gaye Deegan
Place of Publication	Australia
Publisher	Australasian Chapter of the Association for Information Systems (AAIS)
Number of pages	8
ISBN (Print)	9780646953373
Publication status	Published - 2015
Event	Australasian Conference on Information Systems 2015 - University of South Australia, Adelaide, Australia Duration: 30 Nov 2015 → 4 Dec 2015 Conference number: 26th http://acis.aaisnet.org/proceedings/2015.zip (Proceedings)

Conference

Conference	Australasian Conference on Information Systems 2015
Abbreviated title	ACIS 2015
Country/Territory	Australia
City	Adelaide
Period	30/11/15 → 4/12/15
Internet address	http://acis.aaisnet.org/proceedings/2015.zip (Proceedings)

Keywords

Digitization
E-government
SMS
Valence
Values

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280918004-oaFinal published version, 297 KB

Cite this

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title = "Towards an understanding of valence in E-Government services",

abstract = "The Australian government, to remind job seekers of appointments with employment services providers in order to cut costs and free up human resources, is using technologies such as Short Messaging Services (SMS). However, the technologies in-use are but one side of this equation – the specifics of how these technologies are used is the other side, and these specifics are highly under-theorized, particularly in regard to the views of the people to which these technologies are directed. The purpose of this paper is to provide a theoretical framing for this phenomenon as well as to introduce an emerging methodological direction that may allow for a better understanding of demographic-specific values and thereby better valence framing. The paper also theorizes reactions to information that could be applicable elsewhere, not just in e-government or with SMS, thereby contributing to discussions surrounding the {\textquoteleft}Big Data{\textquoteright} debate.",

keywords = "Digitization, E-government, SMS, Valence, Values",

author = "Jason Simpson and John Campbell and Thuy Pham and Byron Keating and Carla Wilkin",

year = "2015",

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editor = "Frada Burstein and Helana Scheepers and Gaye Deegan",

booktitle = "Australasian Conference on Information Systems (ACIS) 2015 Proceedings",

publisher = "Australasian Chapter of the Association for Information Systems (AAIS)",

note = "Australasian Conference on Information Systems 2015, ACIS 2015 ; Conference date: 30-11-2015 Through 04-12-2015",

url = "http://acis.aaisnet.org/proceedings/2015.zip",

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Simpson, J, Campbell, J, Pham, T, Keating, B & Wilkin, C 2015, Towards an understanding of valence in E-Government services. in F Burstein, H Scheepers & G Deegan (eds), Australasian Conference on Information Systems (ACIS) 2015 Proceedings. Australasian Chapter of the Association for Information Systems (AAIS), Australia, Australasian Conference on Information Systems 2015, Adelaide, South Australia, Australia, 30/11/15.

Towards an understanding of valence in E-Government services. / Simpson, Jason; Campbell, John; Pham, Thuy et al.
Australasian Conference on Information Systems (ACIS) 2015 Proceedings. ed. / Frada Burstein; Helana Scheepers; Gaye Deegan. Australia: Australasian Chapter of the Association for Information Systems (AAIS), 2015.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Other

TY - GEN

T1 - Towards an understanding of valence in E-Government services

AU - Simpson, Jason

AU - Campbell, John

AU - Pham, Thuy

AU - Keating, Byron

AU - Wilkin, Carla

N1 - Conference code: 26th

PY - 2015

Y1 - 2015

N2 - The Australian government, to remind job seekers of appointments with employment services providers in order to cut costs and free up human resources, is using technologies such as Short Messaging Services (SMS). However, the technologies in-use are but one side of this equation – the specifics of how these technologies are used is the other side, and these specifics are highly under-theorized, particularly in regard to the views of the people to which these technologies are directed. The purpose of this paper is to provide a theoretical framing for this phenomenon as well as to introduce an emerging methodological direction that may allow for a better understanding of demographic-specific values and thereby better valence framing. The paper also theorizes reactions to information that could be applicable elsewhere, not just in e-government or with SMS, thereby contributing to discussions surrounding the ‘Big Data’ debate.

AB - The Australian government, to remind job seekers of appointments with employment services providers in order to cut costs and free up human resources, is using technologies such as Short Messaging Services (SMS). However, the technologies in-use are but one side of this equation – the specifics of how these technologies are used is the other side, and these specifics are highly under-theorized, particularly in regard to the views of the people to which these technologies are directed. The purpose of this paper is to provide a theoretical framing for this phenomenon as well as to introduce an emerging methodological direction that may allow for a better understanding of demographic-specific values and thereby better valence framing. The paper also theorizes reactions to information that could be applicable elsewhere, not just in e-government or with SMS, thereby contributing to discussions surrounding the ‘Big Data’ debate.

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KW - E-government

KW - SMS

KW - Valence

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M3 - Conference Paper

AN - SCOPUS:85054359246

SN - 9780646953373

BT - Australasian Conference on Information Systems (ACIS) 2015 Proceedings

A2 - Burstein, Frada

A2 - Scheepers, Helana

A2 - Deegan, Gaye

PB - Australasian Chapter of the Association for Information Systems (AAIS)

CY - Australia

T2 - Australasian Conference on Information Systems 2015

Y2 - 30 November 2015 through 4 December 2015

ER -

Towards an understanding of valence in E-Government services

Abstract

Conference

Keywords

Access to Document

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Cite this