Towards an improved understanding of human factors in cybersecurity

Jongkil Jeong, Joanne Mihelcic, Gillian Oliver, Carsten Rudolph

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29 Citations (Scopus)


Cybersecurity cannot be addressed by technology alone; the most intractable aspects are in fact sociotechnical. As a result, the 'human factor' has been recognised as being the weakest and most obscure link in creating safe and secure digital environments. This study examines the subjective and often complex nature of human factors in the cybersecurity context through a systematic literature review of 27 articles which span across technical, behavior and social sciences perspectives. Results from our study suggest that there is still a predominately a technical focus, which excludes the consideration of human factors in cybersecurity. Our literature review suggests that this is due to a lack of consolidation of the attributes pertaining to human factors; the application of theoretical frameworks; and a lack of in-depth qualitative studies. To ensure that these gaps are addressed, we propose that future studies take into consideration (a) consolidating the human factors; (b) examining cyber security from an interdisciplinary approach; (c) conducting additional qualitative research whilst investigating human factors in cybersecurity.

Original languageEnglish
Title of host publicationProceedings - 2019 IEEE 5th International Conference on Collaboration and Internet Computing, CIC 2019
EditorsKarl Aberer, Aameek Singh, Surya Nepal
Place of PublicationPiscataway NJ USA
PublisherIEEE, Institute of Electrical and Electronics Engineers
Number of pages8
ISBN (Electronic)9781728167398
ISBN (Print)9781728167404
Publication statusPublished - 2019
EventInternational Conference on Collaboration and Internet Computing 2019 - Los Angeles, United States of America
Duration: 12 Dec 201914 Dec 2019
Conference number: 5th (Proceedings)


ConferenceInternational Conference on Collaboration and Internet Computing 2019
Abbreviated titleCIC 2019
Country/TerritoryUnited States of America
CityLos Angeles
Internet address


  • Cybersecurity-human-factors-personality-culture-demographics

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