ThinkFree: Using a visual wiki for IT knowledge management in a tertiary institution

Christian Hirsch, John Hosking, John Grundy, Tim Chaffe

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

1 Citation (Scopus)

Abstract

We describe ThinkFree, an industrial Visual Wiki application which provides a way for end users to better explore knowledge of IT Enterprise Architecture assets that is held within a large enterprise wiki. The application was motivated by the difficulty users were facing navigating and understanding enterprise architecture information in a large corporate wiki. ThinkFree provides a graph based interactive visualization of IT assets which are described using the Freebase semantic wiki. It is used to visualize relationships between those assets and navigate between them. We describe the motivation for the development of ThinkFree, its design and implementation. Our experiences in corporate rollout of the application are discussed, together with the strengths of weaknesses of the approach we have taken and lessons learned from ThinkFree's development and deployment.

Original languageEnglish
Title of host publicationProceedings of WikiSym 2010 - The 6th International Symposium on Wikis and Open Collaboration
DOIs
Publication statusPublished - 26 Aug 2010
Externally publishedYes
Event6th International Symposium on Wikis and Open Collaboration, WikiSym 2010 - San Francisco, Poland
Duration: 7 Jul 20109 Jul 2010

Publication series

NameProceedings of WikiSym 2010 - The 6th International Symposium on Wikis and Open Collaboration

Conference

Conference6th International Symposium on Wikis and Open Collaboration, WikiSym 2010
CountryPoland
CitySan Francisco
Period7/07/109/07/10

Keywords

  • knowledge management
  • visual wiki
  • visualization

Cite this

Hirsch, C., Hosking, J., Grundy, J., & Chaffe, T. (2010). ThinkFree: Using a visual wiki for IT knowledge management in a tertiary institution. In Proceedings of WikiSym 2010 - The 6th International Symposium on Wikis and Open Collaboration [1832782] (Proceedings of WikiSym 2010 - The 6th International Symposium on Wikis and Open Collaboration). https://doi.org/10.1145/1832772.1832782