Abstract
Thematic interrogation of patient complaints in the state of Victoria is a research project led by Safer Care Victoria. The project aims to demonstrate whether the Healthcare Complaints Analysis Tool (HCAT) can provide a useful categorisation of patterns in patient complaints, which can then be used to identify quality and safety shortfalls and opportunities for improvement.
| Original language | English |
|---|---|
| Place of Publication | Melbourne VIC AUS |
| Publisher | State Government Victoria |
| Commissioning body | Safer Care Victoria (SCV) |
| Number of pages | 20 |
| Publication status | Published - Nov 2022 |
Keywords
- Health Complaints
- Patient centred care