The “Safe Way” to quality management

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Abstract

Describes how in Australia Safeway introduced TQM into one of its loss‐making country stores with such good results that TQM has now been adopted throughout the corporation.
Original languageEnglish
Pages (from-to)17-19
Number of pages3
JournalManaging Service Quality
Volume4
Issue number6
DOIs
Publication statusPublished - 1994

Keywords

  • customer surveys
  • customers
  • employees
  • quality
  • Safeway
  • supermarkets
  • TQM

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