Abstract
Describes how in Australia Safeway introduced TQM into one of its loss‐making country stores with such good results that TQM has now been adopted throughout the corporation.
| Original language | English |
|---|---|
| Pages (from-to) | 17-19 |
| Number of pages | 3 |
| Journal | Managing Service Quality |
| Volume | 4 |
| Issue number | 6 |
| DOIs | |
| Publication status | Published - 1994 |
Keywords
- customer surveys
- customers
- employees
- quality
- Safeway
- supermarkets
- TQM