Abstract
Describes how in Australia Safeway introduced TQM into one of its loss‐making country stores with such good results that TQM has now been adopted throughout the corporation.
Original language | English |
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Pages (from-to) | 17-19 |
Number of pages | 3 |
Journal | Managing Service Quality |
Volume | 4 |
Issue number | 6 |
DOIs | |
Publication status | Published - 1994 |
Keywords
- customer surveys
- customers
- employees
- quality
- Safeway
- supermarkets
- TQM