Abstract
| Original language | English |
|---|---|
| Pages (from-to) | 58 - 72 |
| Number of pages | 15 |
| Journal | Journal of Engineering and Technology Management - JET-M |
| Volume | 31 |
| DOIs | |
| Publication status | Published - 2014 |
Cite this
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The role of technological intensity in services on the capability to performance relationships - An examination in the Australian context. / Prajogo, Daniel Indarto; McDermott, Christopher; Jayaram, Jayanth.
In: Journal of Engineering and Technology Management - JET-M, Vol. 31, 2014, p. 58 - 72.Research output: Contribution to journal › Article › Research › peer-review
TY - JOUR
T1 - The role of technological intensity in services on the capability to performance relationships - An examination in the Australian context
AU - Prajogo, Daniel Indarto
AU - McDermott, Christopher
AU - Jayaram, Jayanth
PY - 2014
Y1 - 2014
N2 - This study examines the direct effect of operational capabilities (quality and low cost) on firm performance among Australian service firms, and the extent to which these relationships are influenced by varying levels of technological intensity. The findings show that technological intensity strengthens the relationship between quality capabilities and business performance, while it weakens the relationship between low cost capabilities and business performance. Theoretically, this study reinforces the contingency effect of technological intensity on the capability-performance relationships. From a practical perspective, this study suggests the need to consider technical intensity and desired capabilities in an integrated fashion to enhance business performance.
AB - This study examines the direct effect of operational capabilities (quality and low cost) on firm performance among Australian service firms, and the extent to which these relationships are influenced by varying levels of technological intensity. The findings show that technological intensity strengthens the relationship between quality capabilities and business performance, while it weakens the relationship between low cost capabilities and business performance. Theoretically, this study reinforces the contingency effect of technological intensity on the capability-performance relationships. From a practical perspective, this study suggests the need to consider technical intensity and desired capabilities in an integrated fashion to enhance business performance.
U2 - 10.1016/j.jengtecman.2013.10.005
DO - 10.1016/j.jengtecman.2013.10.005
M3 - Article
VL - 31
SP - 58
EP - 72
JO - Journal of Engineering and Technology Management - JET-M
JF - Journal of Engineering and Technology Management - JET-M
SN - 0923-4748
ER -