The role of IT in successful management initiatives

Atreyi Kankanhalli; Fransiska Tanudidjaja; Juliana Sutanto; Bernard C.Y. Tan

doi:10.1145/903893.903896

The role of IT in successful management initiatives

Atreyi Kankanhalli, Fransiska Tanudidjaja, Juliana Sutanto, Bernard C.Y. Tan

Research output: Contribution to journal › Review Article › Research › peer-review

140 Citations (Scopus)

Abstract

The role of information technology (IT) in knowledge management (KM) initiatives is discussed. There are two basic approaches to KM for which IT can provide support includes codification and personaliztion. With the codification approach, more explicit and structured knowledge is codified and stored in knowledge bases. The main role of IT is to help people share knowledge through common storage so as to achieve economic reuse of knowledge. Depending on whether organizations are product-based or service-based, and whether they operate in a high- or-low voltality context organizations are found to have distinct patterns in their approaches to KM.

Original language	English
Pages (from-to)	69-73
Number of pages	5
Journal	Communications of the ACM
Volume	46
Issue number	9
DOIs	https://doi.org/10.1145/903893.903896
Publication status	Published - Sept 2003
Externally published	Yes

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The role of IT in successful management initiatives

Abstract

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