The road to internet banking: understanding emerging customer issues

Sharman Lichtenstein; Christina Mary Crawford Williamson; Jeanette Margaret Sullivan

The road to internet banking: understanding emerging customer issues

Sharman Lichtenstein, Christina Mary Crawford Williamson, Jeanette Margaret Sullivan

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Proceedings of the CISTM 2004 Improving Business Performance through Knowledge Management
Editors	Z Irani, S Kamel
Place of Publication	Washington DC USA
Publisher	The Informing Institute
Pages	1 - 19
Number of pages	19
Publication status	Published - 2004
Event	Improving Business Performance through Knowledge Management (CISTM) Conference - Alexandria EGYPT, Washington DC USA Duration: 1 Jan 2004 → …

Conference

Conference	Improving Business Performance through Knowledge Management (CISTM) Conference
City	Washington DC USA
Period	1/01/04 → …

Cite this

@inproceedings{6c809bfe91084cacbc21b5ad52af4930,

title = "The road to internet banking: understanding emerging customer issues",

author = "Sharman Lichtenstein and Williamson, {Christina Mary Crawford} and Sullivan, {Jeanette Margaret}",

year = "2004",

language = "English",

pages = "1 -- 19",

editor = "Z Irani and S Kamel",

booktitle = "Proceedings of the CISTM 2004 Improving Business Performance through Knowledge Management",

publisher = "The Informing Institute",

note = "Improving Business Performance through Knowledge Management (CISTM) Conference ; Conference date: 01-01-2004",

}

Lichtenstein, S, Williamson, CMC & Sullivan, JM 2004, The road to internet banking: understanding emerging customer issues. in Z Irani & S Kamel (eds), Proceedings of the CISTM 2004 Improving Business Performance through Knowledge Management. The Informing Institute, Washington DC USA, pp. 1 - 19, Improving Business Performance through Knowledge Management (CISTM) Conference, Washington DC USA, 1/01/04.

The road to internet banking: understanding emerging customer issues. / Lichtenstein, Sharman; Williamson, Christina Mary Crawford; Sullivan, Jeanette Margaret.

Proceedings of the CISTM 2004 Improving Business Performance through Knowledge Management. ed. / Z Irani; S Kamel. Washington DC USA : The Informing Institute, 2004. p. 1 - 19.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

TY - GEN

T1 - The road to internet banking: understanding emerging customer issues

AU - Lichtenstein, Sharman

AU - Williamson, Christina Mary Crawford

AU - Sullivan, Jeanette Margaret

PY - 2004

Y1 - 2004

M3 - Conference Paper

SP - 1

EP - 19

BT - Proceedings of the CISTM 2004 Improving Business Performance through Knowledge Management

A2 - Irani, Z

A2 - Kamel, S

PB - The Informing Institute

CY - Washington DC USA

T2 - Improving Business Performance through Knowledge Management (CISTM) Conference

Y2 - 1 January 2004

ER -