The Relationship Between Strategic Purchasing and Customer Satisfaction Within a TQM Environment

Mile Terziovski, Terry Brookshaw

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	244 - 258
Number of pages	15
Journal	Benchmarking for Quality Management and Technology
Publication status	Published - 1997

Cite this

@article{bedef9511e1e4a348088384b52b7becd,

title = "The Relationship Between Strategic Purchasing and Customer Satisfaction Within a TQM Environment",

author = "Mile Terziovski and Terry Brookshaw",

year = "1997",

language = "English",

pages = "244 -- 258",

journal = "Benchmarking for Quality Management and Technology",

issn = "1351-3036",

publisher = "Emerald Group Publishing Limited",

}