The relationship between strategic purchasing and customer satisfaction within a TQM Environment

Mile Terziovski, Terry Brookshaw

Research output: Contribution to conferenceOtherOther

Original languageEnglish
Pages207 - 218
Number of pages12
Publication statusPublished - 1997
EventFourth National Research Conference on Quality Management - Sydney, Australia, Caulfield East Australia
Duration: 9 Feb 199711 Feb 1997

Conference

ConferenceFourth National Research Conference on Quality Management
CityCaulfield East Australia
Period9/02/9711/02/97

Cite this

Terziovski, M., & Brookshaw, T. (1997). The relationship between strategic purchasing and customer satisfaction within a TQM Environment. 207 - 218. Fourth National Research Conference on Quality Management, Caulfield East Australia, .
Terziovski, Mile ; Brookshaw, Terry. / The relationship between strategic purchasing and customer satisfaction within a TQM Environment. Fourth National Research Conference on Quality Management, Caulfield East Australia, .12 p.
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year = "1997",
language = "English",
pages = "207 -- 218",
note = "Fourth National Research Conference on Quality Management ; Conference date: 09-02-1997 Through 11-02-1997",

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Terziovski, M & Brookshaw, T 1997, 'The relationship between strategic purchasing and customer satisfaction within a TQM Environment' Fourth National Research Conference on Quality Management, Caulfield East Australia, 9/02/97 - 11/02/97, pp. 207 - 218.

The relationship between strategic purchasing and customer satisfaction within a TQM Environment. / Terziovski, Mile; Brookshaw, Terry.

1997. 207 - 218 Fourth National Research Conference on Quality Management, Caulfield East Australia, .

Research output: Contribution to conferenceOtherOther

TY - CONF

T1 - The relationship between strategic purchasing and customer satisfaction within a TQM Environment

AU - Terziovski, Mile

AU - Brookshaw, Terry

PY - 1997

Y1 - 1997

M3 - Other

SP - 207

EP - 218

ER -

Terziovski M, Brookshaw T. The relationship between strategic purchasing and customer satisfaction within a TQM Environment. 1997. Fourth National Research Conference on Quality Management, Caulfield East Australia, .