The relationship between service quality practices and service quality outcomes in dental care

Alan Baldwin; Amrik S Sohal; Mile Terziovski

The relationship between service quality practices and service quality outcomes in dental care

Alan Baldwin, Amrik S Sohal, Mile Terziovski

Department of Management

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Quality innovation knowledge convergence in the digital economy
Editors	A Sohal, R Cooney
Place of Publication	Clayton Vic Australia
Publisher	Monash University Publishing
Pages	1 - 10
Number of pages	10
ISBN (Print)	0-7326-2198-4
Publication status	Published - 2002
Event	International Research Conference on Quality Innovation and Knowledge Management 2002 - Kuala, Lumpur, Malaysia, Clayton Vic Australia Duration: 17 Feb 2002 → 20 Feb 2002

Conference

Conference	International Research Conference on Quality Innovation and Knowledge Management 2002
City	Clayton Vic Australia
Period	17/02/02 → 20/02/02

Cite this

@inproceedings{30b2a8d686e74788a062ed2c250765ad,

title = "The relationship between service quality practices and service quality outcomes in dental care",

author = "Alan Baldwin and Sohal, {Amrik S} and Mile Terziovski",

year = "2002",

language = "English",

isbn = "0-7326-2198-4",

pages = "1 -- 10",

editor = "A Sohal and R Cooney",

booktitle = "Quality innovation knowledge convergence in the digital economy",

publisher = "Monash University Publishing",

note = "International Research Conference on Quality Innovation and Knowledge Management 2002 ; Conference date: 17-02-2002 Through 20-02-2002",

}

Baldwin, A, Sohal, AS & Terziovski, M 2002, The relationship between service quality practices and service quality outcomes in dental care. in A Sohal & R Cooney (eds), Quality innovation knowledge convergence in the digital economy. Monash University Publishing, Clayton Vic Australia, pp. 1 - 10, International Research Conference on Quality Innovation and Knowledge Management 2002, Clayton Vic Australia, 17/02/02.

The relationship between service quality practices and service quality outcomes in dental care. / Baldwin, Alan; Sohal, Amrik S; Terziovski, Mile.

Quality innovation knowledge convergence in the digital economy. ed. / A Sohal; R Cooney. Clayton Vic Australia : Monash University Publishing, 2002. p. 1 - 10.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

TY - GEN

T1 - The relationship between service quality practices and service quality outcomes in dental care

AU - Baldwin, Alan

AU - Sohal, Amrik S

AU - Terziovski, Mile

PY - 2002

Y1 - 2002

M3 - Conference Paper

SN - 0-7326-2198-4

SP - 1

EP - 10

BT - Quality innovation knowledge convergence in the digital economy

A2 - Sohal, A

A2 - Cooney, R

PB - Monash University Publishing

CY - Clayton Vic Australia

T2 - International Research Conference on Quality Innovation and Knowledge Management 2002

Y2 - 17 February 2002 through 20 February 2002

ER -