@inproceedings{30b2a8d686e74788a062ed2c250765ad,
title = "The relationship between service quality practices and service quality outcomes in dental care",
author = "Alan Baldwin and Sohal, {Amrik S} and Mile Terziovski",
year = "2002",
language = "English",
isbn = "0-7326-2198-4",
pages = "1 -- 10",
editor = "A Sohal and R Cooney",
booktitle = "Quality innovation knowledge convergence in the digital economy",
publisher = "Monash University Publishing",
note = "International Research Conference on Quality Innovation and Knowledge Management 2002 ; Conference date: 17-02-2002 Through 20-02-2002",
}