The relationship between service quality practices and business performance in the fitness industry

Renta Capela, Mile Terziovski

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Original languageEnglish
Title of host publicationThird International and Sixth National Research Conference on Quality Management
Place of PublicationSydney NSW Australia
PublisherStandards Australia
Pages74 - 82
Number of pages9
ISBN (Print)0 7337 2587 2
Publication statusPublished - 1999
EventThird International and Sixth National Research Conference on Quality Management - Melbourne, Vic, Sydney NSW Australia
Duration: 8 Feb 199910 Feb 1999

Conference

ConferenceThird International and Sixth National Research Conference on Quality Management
CitySydney NSW Australia
Period8/02/9910/02/99

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