The relationship between service quality practices and business performance in the fitness industry

Renta Capela, Mile Terziovski

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Original languageEnglish
Title of host publicationThird International and Sixth National Research Conference on Quality Management
Place of PublicationSydney NSW Australia
PublisherStandards Australia
Pages74 - 82
Number of pages9
ISBN (Print)0 7337 2587 2
Publication statusPublished - 1999
EventThird International and Sixth National Research Conference on Quality Management - Melbourne, Vic, Sydney NSW Australia
Duration: 8 Feb 199910 Feb 1999

Conference

ConferenceThird International and Sixth National Research Conference on Quality Management
CitySydney NSW Australia
Period8/02/9910/02/99

Cite this

Capela, R., & Terziovski, M. (1999). The relationship between service quality practices and business performance in the fitness industry. In Third International and Sixth National Research Conference on Quality Management (pp. 74 - 82). Sydney NSW Australia: Standards Australia.
Capela, Renta ; Terziovski, Mile. / The relationship between service quality practices and business performance in the fitness industry. Third International and Sixth National Research Conference on Quality Management. Sydney NSW Australia : Standards Australia, 1999. pp. 74 - 82
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year = "1999",
language = "English",
isbn = "0 7337 2587 2",
pages = "74 -- 82",
booktitle = "Third International and Sixth National Research Conference on Quality Management",
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Capela, R & Terziovski, M 1999, The relationship between service quality practices and business performance in the fitness industry. in Third International and Sixth National Research Conference on Quality Management. Standards Australia, Sydney NSW Australia, pp. 74 - 82, Third International and Sixth National Research Conference on Quality Management, Sydney NSW Australia, 8/02/99.

The relationship between service quality practices and business performance in the fitness industry. / Capela, Renta; Terziovski, Mile.

Third International and Sixth National Research Conference on Quality Management. Sydney NSW Australia : Standards Australia, 1999. p. 74 - 82.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

TY - GEN

T1 - The relationship between service quality practices and business performance in the fitness industry

AU - Capela, Renta

AU - Terziovski, Mile

PY - 1999

Y1 - 1999

M3 - Conference Paper

SN - 0 7337 2587 2

SP - 74

EP - 82

BT - Third International and Sixth National Research Conference on Quality Management

PB - Standards Australia

CY - Sydney NSW Australia

ER -

Capela R, Terziovski M. The relationship between service quality practices and business performance in the fitness industry. In Third International and Sixth National Research Conference on Quality Management. Sydney NSW Australia: Standards Australia. 1999. p. 74 - 82