The processes that shape customers' perceptions of a company crisis: examining the role of justice, emotions and trust in the financial costs of a company crisis

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Original languageEnglish
Title of host publicationAdvancing Theory, Maintaining Relevance: Proceedings of the 2006 Australian & New Zealand Marketing Academy Conference
EditorsYunus Ali, Maria van Dessel
Place of PublicationBrisbane Qld Australia
PublisherAustralian and New Zealand Marketing Academy (ANZMAC)
Pages1 - 7
Number of pages7
ISBN (Print)1741071593
Publication statusPublished - 2006
EventAustralian and New Zealand Marketing Academy Conference (ANZMAC 2006): Advancing Theory, Maintaining Relevance - QUT, Brisbane Qld , Australia
Duration: 4 Dec 20066 Dec 2006
Conference number: 11
http://anzmac.org/conference_archive/2006/

Conference

ConferenceAustralian and New Zealand Marketing Academy Conference (ANZMAC 2006)
Abbreviated titleANZMAC 2006
CountryAustralia
CityBrisbane Qld
Period4/12/066/12/06
Internet address

Cite this

Hartel, C. E. J., & Kimberley, N. A. (2006). The processes that shape customers' perceptions of a company crisis: examining the role of justice, emotions and trust in the financial costs of a company crisis. In Y. Ali, & M. van Dessel (Eds.), Advancing Theory, Maintaining Relevance: Proceedings of the 2006 Australian & New Zealand Marketing Academy Conference (pp. 1 - 7). Australian and New Zealand Marketing Academy (ANZMAC).