| Original language | English |
|---|---|
| Title of host publication | Proceedings of the European Institue of Advanced Studies in Management (EIASM) Workshop: Quality Management in Services VIII |
| Place of Publication | Ingolstadt Germany |
| Publisher | Catholic University of Eichstatt |
| Pages | 249 - 298 |
| Number of pages | 50 |
| Publication status | Published - 1998 |
| Event | Quality Management in Services VIII - Ingolstadt Germany, Ingolstadt Germany Duration: 1 Jan 1998 → … |
Conference
| Conference | Quality Management in Services VIII |
|---|---|
| City | Ingolstadt Germany |
| Period | 1/01/98 → … |