The market orientation-performance link: the role of service reliability

Albert Caruana, Leyland F Pitt, Michael Thomas Ewing

Research output: Contribution to journal › Article › Research › peer-review

22 Citations (Scopus)

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@article{5eb30ae7b7644945b931502ab4a514a0,

title = "The market orientation-performance link: the role of service reliability",

author = "Albert Caruana and Pitt, {Leyland F} and Ewing, {Michael Thomas}",

year = "2003",

doi = "10.1080/02642060412331300992",

language = "English",

volume = "23",

pages = "25 -- 41",

journal = "Service Industries Journal",

issn = "0264-2069",

publisher = "Taylor & Francis",

number = "4",

}

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T1 - The market orientation-performance link: the role of service reliability

AU - Caruana, Albert

AU - Pitt, Leyland F

AU - Ewing, Michael Thomas

PY - 2003

Y1 - 2003

U2 - 10.1080/02642060412331300992

DO - 10.1080/02642060412331300992

M3 - Article

SN - 0264-2069

VL - 23

SP - 25

EP - 41

JO - Service Industries Journal

JF - Service Industries Journal

IS - 4

ER -