The interrelationship between service quality, satisfaction and behavioural intention by customer stage in the service delivery process

Stephen Saunders, Daniel Petzer

Research output: Contribution to journalArticleResearchpeer-review

Abstract

Alternative journal title: Bestuursdinamika
Original languageEnglish
Pages (from-to)25 - 34
Number of pages10
JournalManagement Dynamics
Volume19
Issue number1
Publication statusPublished - 2010

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