The influence of quality, marketing, and knowledge capabilities in business competitiveness

Kwan Pay Yee, Uchenna Cyril Eze

Research output: Contribution to journalArticleResearchpeer-review

16 Citations (Scopus)


The objective of this paper is to use an integrated approach to examine key determinants of firm competitiveness along three capability-based constructs namely: quality, marketing, and knowledge management systems. Competitiveness framework underpinned the conceptual developments in this paper, which enabled the development of the nine hypotheses. The analysis was based on a valid response of 193. The findings revealed significant positive influence of the nine independent variables on business competitiveness. This research provides useful information for businesses in building critical capabilities to create and maintain competitive positions in the marketplace. This paper would also be useful in enriching theory for future research in the subject area.
Original languageEnglish
Pages (from-to)288 - 307
Number of pages20
JournalInternational Journal of Innovation and Learning
Issue number3
Publication statusPublished - 2012

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