@inproceedings{3692d72ea6164e91be871fa0ecb3edbe,
title = "The importance of the service encounter in direct selling: Examples from the Australian marketplace",
author = "Crittenden, {Victoria L} and Crittenden, {William F} and Ken Grant and Brady, {Michael K}",
year = "2001",
language = "English",
isbn = "0-939783-03-7",
volume = "10",
pages = "1 -- 1",
editor = "Spotts, {Harlan E} and Meadow, {H Lee} and Smith, {Scott M}",
booktitle = "Proceedings of the Tenth Biennial World Marketing Congress",
publisher = "Academy of Marketing Science",
note = "Global Marketing Issues at the Turn of the Millennium ; Conference date: 28-06-2001 Through 01-07-2001",
}